Administration Apprentice - Customer Care Team – Find an apprenticeship

Summary

This is an exciting opportunity for a Level 3 Business Administrator Apprentice to join the team. You must be enthusiastic, logical, well organised and to able to work on your own initiative. This apprenticeship offers a valuable opportunity to gain hands-on experience and develop essential skills in various aspects of business administration.

Wage

£17,000 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday- Friday 8.30am- 5.00pm

37 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Under the guidance of experienced professionals, the apprentice will contribute to daily operations, learn administrative processes, and support organisational goals. We are looking for someone who has a passion for customers and our business. This role will require you to have a great attitude and high levels of motivation. You will be able to work well both as an individual and as part of a team.

Other duties include:

Handle incoming calls
Data Entry
Document Processing
Emails and correspondence
Process orders when received across multiple channels
Deal with customer enquiries
Liaise with our Carriers to provide delivery updates
Liaise with our Purchasing team to provide despatch updates
Record and refer any customer complaints

Where you'll work

Unit 1
Seymour Link Road
Chesterfield
S43 3FG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHESTERFIELD COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
You will be expected to work towards the Business Administrator apprenticeship, with support from your employer and the Chesterfield College Group
As part of your apprenticeship, and dependent on your prior attainment, you may be required to complete English and maths
Functional Skills which is an integral part of your apprenticeship
Upon successful completion you will be awarded additional
certificates of recognition for these qualifications

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

Due to our location you will ideally have your own form of transport as their are no public transport links to our offices.

About this company

All business activities within the bilstein group are based on clearly formulated guidelines. This plants "we" as the focus point, and creates the basis for a family environment and exceptional working conditions. Our most important goal is customer satisfaction: because customer success is also the success of the bilstein group. Partnerships designed for long-term cooperation are based on mutual benefit and are characterised by open, respectful business relationships and reliable services. Part of our responsibility also covers nature. The bilstein group strives to conserve and preserve the environment as far as possible through the economical use of resources and modern production processes.

https://bilsteingroup.com/en/ (opens in new tab)

Company benefits

Free onsite parking

After this apprenticeship

A full time permanent position may be considered upon successful completion of this apprenticeship

Ask a question

The contact for this apprenticeship is:

CHESTERFIELD COLLEGE

Alyce

hunta@chesterfield.ac.uk

07956914838

The reference code for this apprenticeship is VAC1000325107.

Apply now

Closes in 17 days (Monday 30 June 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Administration Apprentice - Customer Care Team

Contents