Business Support Services Apprentice

Summary

Kickstart your career with a Business Support Services Apprenticeship at ProMinent Fluid Controls! This varied role offers essential administrative and operational support, perfect for a proactive and organised individual ready to learn and develop highly transferable skills in a dynamic business environment.

Wage

£17,200 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 8:30am - 5.00pm.

40 hours a week

Start date

Tuesday 30 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You'll be at the heart of our business, providing crucial administrative and operational support across various departments. No two days will be the same as you develop a wide range of business skills, contributing to the efficiency of our organisation.

Your daily and weekly tasks will include:

Being the first point of contact for visitors and incoming communications, managing calls, and directing emails to the correct teams, demonstrating strong communication skills.
Coordinating hospitality for meetings, booking rooms, arranging refreshments, and ensuring a positive first impression for all visitors, managing priorities and own time effectively.
Managing and updating digital and physical filing systems, assisting with invoicing, processing payments, and supporting both debtor and creditor enquiries, maintaining accurate records and handling confidential information.
Providing administrative support to the Sales Team, including supplying proof of delivery documentation and confirming delivery dates, showcasing your ability to build and maintain positive relationships.
Assisting with planning internal meetings and staff events and organising national and international travel and accommodation bookings for staff, applying effective planning and organisation skills.

Where you'll work

Resolution Road
LE65 1DW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BURTON AND SOUTH DERBYSHIRE COLLEGE

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
IT skills
Number skills
Organisation skills
Presentation skills
Problem solving skills
Team working
Time-Management

Other requirements

You will be based in a modern office environment, supporting various departments within the organisation. This role is administrative and involves working predominantly indoors, with a focus on continuously improving work processes and contributing to business efficiency. You must be able to get to the ProMinent office in Ashby easily & reliably, as public transport options are limited.

About this company

We are a global market leader within the water treatment industry, solving our customers metering, water treatment and chemical fluid handling challenges, with innovative sustainable & cost-efficient solutions. Delivering great service worldwide, we earn the trust of customers of all sizes and sectors. WHY US? We are totally focused on our people and are so proud of the fact that more than 45% of our staff have been with this business for longer than 10 years. This speaks volumes about our values, why people join our business and translates into amazing relationships with our clients. We love to help our people to develop and thrive, giving them opportunities to add to their skills and knowledge.

After this apprenticeship

Upon successful completion of your apprenticeship, there's a strong possibility of a permanent position within ProMinent Fluid Controls. You could progress into various administrative or support roles, utilising the comprehensive business administration skills gained during your apprenticeship, with potential for progression towards leadership or management.

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The contact for this apprenticeship is: