Apprentice Business Administrator

Summary

We're looking for a dynamic team member who can wear two hats customer service and business admin to help us take our corporate and event offerings to the next level. Over the next couple of years, we’re aiming to expand and open new venues, so this is a great opportunity to grow with us and be part of an exciting journey from the ground up.

Wage

£11,778 to £19,047.60, depending on your age

National Minimum Wage

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Hourly wage between £7.55 and £10.00 per hour depending on candidate

Training course

Business administrator (level 3)

Hours

Shifts to be confirmed

30 hours a week

Start date

Monday 23 June 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Play a key role in helping grow our corporate and event business by supporting the coordination of events and group bookings
Manage email and phone enquiries, respond to customer queries professionally and promptly
Assist with scheduling, booking confirmations, invoicing, and general admin support
Help maintain our customer database, track leads, and follow up with potential clients
Support marketing efforts through email campaigns, content coordination, or social media scheduling (depending on experience)
Prepare reports and updates for management to support smooth business operations
Work closely with the leadership team to continuously improve internal processes and the customer journey
Be the first friendly face customers see - greeting guests warmly and showing them to their Trackman bay
Confidently demonstrate how to use the Trackman golf system
Take food and drink orders, serve snacks and beverages, and deliver outstanding customer service throughout the visit
Maintain high hygiene standards at the bar and throughout the venue
Monitor stock levels and communicate shortages to management in a timely manner
Process bookings and transactions using our POS system
Assist in setting up for events and ensuring the venue is presentable at all times

Where you'll work

140 The Broadway
Southend-On-Sea
SS1 3ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Please consider travel times before applying.

About this company

Friendly, proactive, and passionate about hospitality and business growth. We're looking for a dynamic team member who can wear two hats — customer service and business admin — to help us take our corporate and event offerings to the next level. Over the next couple of years, we’re aiming to expand and open new venues — so this is a great opportunity to grow with us and be part of an exciting journey from the ground up.

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After this apprenticeship

Further progression within the business
Further qualifications offered

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

April Morten

April.morten@woodspeentraining.co.uk

The reference code for this apprenticeship is VAC1000324948.

Apply now

Closes in 14 days (Sunday 22 June 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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