Receptionist & Practice Administration Apprentice
Willington Surgery
DERBY (DE65 6QT)
Closes on Wednesday 30 July 2025
Posted on 6 June 2025
Contents
Summary
This is a fantastic opportunity to join the Willington Surgery team and learn the administration processes behind the scenes of every successful doctor's surgery. You will have experience working across all areas of the business; Reception work, Secretarial work, Clinical administration work and Note summarising.
- Wage
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£18,544.50 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday on a shift rota between the hours of 7.45am - 6pm.
37 hours 30 minutes a week
- Start date
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Friday 1 August 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Ensure the correct clinical coding for each letter and diagnosis is applied and entered into the patient record
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Where you'll work
KINGFISHER LANE
WILLINGTON
DERBY
DE65 6QT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CHESTERFIELD COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards Business Administration Level 3 with support from your employer and the Chesterfield College Group.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Patience
Other requirements
Able to work under pressure, particularly when working on reception. You will need to be flexible with your working hours to ensure that as a team all shift times are covered.
About this company
Willington Surgery is proud of its strong track record in successfully supporting apprentices. Previous Business Administration Apprentices have gone on to secure permanent employment and progress into management roles within the organisation. All apprenticeships undertaken at the Surgery have been completed successfully, highlighting the supportive and development-focused environment within the team. This apprenticeship position offers the opportunity to perform effective and competent reception and administrative duties while working towards a recognised qualification. The post holder will support and consistently provide a ‘client-focused’ service, promoting excellent customer service and maintaining effective working relationships. The role will be based at the Kingfisher Lane site and will involve delivering administrative and reception services to support the clinical team, patients, and the wider organisation. Duties will include communication with patients and healthcare professionals, efficient use of IT systems, and contribution to the overall smooth running of the practice. The post holder will be expected to manage their time effectively to meet the criteria of the Business Administration apprenticeship and to contribute positively to the Practice’s values and objectives. 3. DIMENSIONS • Patient List Size: 10,500 • 5 GP Partners • 1 Salaried General Practitioner • 22 Additional Staff: Nursing team, administration, and secretarial support 4. ORGANISATIONAL POSITION • The post holder will be based at Willington Surgery and will be expected to work closely with the reception and administrative teams under the supervision of the Reception Manager. 5. KNOWLEDGE, SKILLS AND EXPERIENCE • A courteous, efficient, and professional approach when dealing with patient and external enquiries. • Strong verbal communication skills and a polite, friendly manner in both face-to-face and telephone interactions. • Motivation and the ability to organise and prioritise workload. • Willingness to learn and develop, with support, in a busy healthcare setting. • The ability to maintain confidentiality and work within policies and procedures.
After this apprenticeship
Previous Business Administration Apprentices have gone on to secure permanent employment and progress into management roles within the organisation.
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
Alyce Hunt
hunta@chesterfield.ac.uk
07956914838
The reference code for this apprenticeship is VAC1000324931.
Apply now
Closes on Wednesday 30 July 2025
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