ICT Level 3 Apprenticeship
The Abbey School Reading
Reading (RG1 5DZ)
Closes in 28 days (Wednesday 9 July 2025 at 11:59pm)
Posted on 9 June 2025
Contents
Summary
Join our IT team at The Abbey School as an ICT Apprentice & develop your skills in a dynamic & supportive environment. You will assist in delivering high-quality IT support to staff & students, ensuring smooth operation of systems across the school. You will be undertaking training for the Level 3 ICT Apprenticeship & day release.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Information communications technician (level 3)
- Hours
-
Shifts to be confirmed (including one day per week for training/study time)
Lunch break length: 1 hour (unpaid)
Start Time: 8.00am
Finish Time: 4.30pm
37 hours 30 minutes a week
- Start date
-
Friday 1 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist the IT team in delivering a smooth service in the running of the School network, including School software, hardware and other IT related equipment to the whole Abbey community
- To support pupils and staff in the correct use of IT
- To assist the Theatre Production & AV Services Specialist with audio / visual / lighting services for School productions and events as required
- To follow targets and objectives set out by the Head of IT Operations
- Provide desktop support, performing PC hardware repairs and upgrades
- Configure networking equipment such as wireless access points and switches
- Assisting with the installation of applications and troubleshooting problems
- Help with replacing printer consumables as required
- Carry out basic safety checks following relevant H&S procedures and raise awareness among staff, pupils and other users
- Assist with routine maintenance procedures, following school backup, virus protection and security procedures
- Respond to support requests according to school procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to inform diagnosis and resolution
Where you'll work
17 Kendrick Road
Reading
RG1 5DZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ACTIVATE LEARNING
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- Information Communications Technician Level 3 (A level) Apprenticeship standard
- Typical duration: 18 months
- Dedicated Performance Coach
- Remote training
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 4 or Functional Skills L2)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Written and verbal skills
Other requirements
Enhanced DBS check will be completed prior to starting Right to work and full employment checks will be carried out Online training to be completed during onboarding Parking available onsite Time management Commitment to completing Level 3 Information Communication Technician Apprenticeship Excellent written and verbal skills General understanding of network routers, firewalls and switches (desirable) G Suite administration skills (desirable) Microsoft 365 administration skills (desirable) Windows Server administration skills (desirable) Previous experience of working in a School (desirable) A good understanding of safeguarding requirements
About this company
An independent day school for girls in Reading, Berkshire, The Abbey has a long-standing reputation for academic excellence and innovation in education. The school is committed to providing a supportive and forward-thinking environment for both students and staff.
http://www.theabbey.co.uk (opens in new tab)
Company benefits
Free lunch EAP service Private Healthcare Scheme Free parking Cycle Scheme Sports facilities Family friendly polices Non-contributory pension
After this apprenticeship
- Possibility of full-time post upon completion but this is not guaranteed and will be subject to the needs of the business at the time
Ask a question
The contact for this apprenticeship is:
ACTIVATE LEARNING
Jenny Hyam
faculty.enrolments@activateapprenticeships.co.uk
The reference code for this apprenticeship is VAC1000324883.
Apply now
Closes in 28 days (Wednesday 9 July 2025 at 11:59pm)
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