Sales Administration Apprentice
FORWARD GLASS LIMITED
Birmingham (B32 3BT)
Closes in 13 days (Saturday 21 June 2025 at 11:59pm)
Posted on 6 June 2025
Contents
Summary
As a Sales Office Apprentice, you’ll support our sales team with customer service, order processing, and general office tasks. This is a great opportunity to gain practical experience in a fast-paced manufacturing environment, develop key business skills, and grow within a well-established company.
- Wage
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£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 08:00 - 17:00.
40 hours a week
- Start date
-
Tuesday 1 July 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for a motivated and enthusiastic Sales Office Apprentice to join our busy sales team. This is a fantastic opportunity to gain hands-on experience in a fast-paced office environment while working towards a nationally recognised qualification.
Key Responsibilities:
- Assisting with customer enquiries via phone and email
- Processing sales orders and updating internal systems
- Supporting the sales team with administrative tasks
- Maintaining accurate records and documentation
- Learning about our products and services to support customer needs
Where you'll work
Forward House
Clapgate Lane
Birmingham
B32 3BT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
DUDLEY COLLEGE OF TECHNOLOGY
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
You will not be required to attend Dudley College, all training for this apprenticeship will take place in the work place.
- You will be assigned an assessor who will visit you in the workplace every 8 weeks to support you with your apprenticeship
- Upon successful completion of your apprenticeship you will receive a Business Administration Level 3 qualification
More training information
Training will also be provided by your employer:
- Full training and support will be offered throughout your apprenticeship
- Customer skills
- Telephone
- Bespoke ordering systems
- Communication
Requirements
Desirable qualifications
GCSE in:
- English (grade 5)
- Maths (grade 5)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Interpersonal skills
- Project management skills
- Positive attitude
About this company
Forward Glass Ltd, established in 1990, is a respected UK-based company specialising in the shaping and processing of flat glass, with a strong presence in Birmingham. With over three decades of industry experience, it offers colleagues a stable and technically advanced work environment, opportunities for hands-on skill development, and the chance to contribute to a company that plays a key role in local economic growth. As it continues to evolve. In 2023 Forward Glass became part of Cornwall Group Limited and is well-positioned to become an even more rewarding place to work, especially with a focus on improving workplace culture and colleague engagement.
After this apprenticeship
Future prospects include progression to roles like office manager or project coordinator. With experience or further training, you could move into team leadership, operations, or specialist admin roles.
Ask a question
The contact for this apprenticeship is:
DUDLEY COLLEGE OF TECHNOLOGY
Chloe Powell
Chloe.Powell@dudleycol.ac.uk
01384363158
The reference code for this apprenticeship is VAC1000324881.
Apply now
Closes in 13 days (Saturday 21 June 2025 at 11:59pm)
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