Leisure Duty Manager Apprenticeship

Summary

This a varied and interesting role, as Team Leader Supervisor, you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent everyone active and you will need to be a motivated individual who will take on resp

Wage

£26,510 a year

Check minimum wage rates (opens in new tab)

Training course

Team leader (level 3)

Hours

Including Early Mornings, Evenings and Weekends - Exact Shifts To Be Confirmed

40 hours a week

Start date

Friday 11 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

At Everyone Active you will work towards your Supervisor Team Leader L3 apprenticeship qualification over the course of 12-18 Months.

Main Duties:

To assist with set ups of sports activities and events as well as providing support across a diverse building which includes conferencing, bar and theatre
To take an active lead in the Health & Safety coordination of the facility
Be able to lead and motivate a diverse team fully embracing our company values
Be focused on high customer service standards
Have excellent verbal, written and IT communication skills
Create an environment where colleagues can achieve their full potential
Demonstrate exceptional time management and deadline compliance

Further Duties:

Service Development:

Demonstrate through your behaviour and attitude that as part of the team you have ownership of and understand the company vision, missions and values
Complete the tasks to ensure the standards of the facility meet company expectations
Ensure the building and surrounds are clean and tidy
Ensure all energy reduction actions are undertaken on a daily basis throughout your shift
Support the centre's work towards Quest, IiP, ISO 14001, 45001 and other awards
A safe, secure, clean, well maintained facilities that are accessible and inclusive for all
Start shifts on time
Wear uniform as per the company standard
Take appropriate action when identifying faults and hazards following all H&S procedures
Achieve standards described in operations manuals
Ensure daily operational checklists are completed
Ensure cleaning tasks are completed to the company standard as per the schedule and signed off
Observe COSHH and PPE training

Promote the safe use of all areas:

Ensure equipment setups are completed safely, to the required standard and on time
Report all hazards to the duty manager to report on EQMS and isolate if required
Enforce Normal Operating Procedures at all times
Follow Emergency Action Plan procedures at site
Offer a warm and friendly welcome every time
Deliver a customer experience that generates customer compliments
Listen, value and respond to all comments made by customers
Greet each customer you meet during the shift
Deliver a customer experience that generates customer compliments
Report customer feedback to Duty Manager
Have knowledge of facility programmeSupport other departments within the centre as needed

Where you'll work

Station Road
TA1 1NN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Team leader (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use resources to implement operational and team plans.
Use tools to organise, prioritise and allocate daily and weekly work activities.
Able to collate and interpret data and information and create reports.
Identify and support the development of the team through informal coaching and continuous professional development.
Use information and problem-solving techniques to provide solutions and influence the decision-making process.
Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
Review work processes to identify opportunities to improve performance and for continuous improvement.
Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
Manage others through change by identifying challenges and the activities to resolve them.
Interpret organisational strategy and communicate how this impacts others.
Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
Manage and maintain relationships with a diverse workforce and stakeholders.
Negotiate with and challenge stakeholders to manage change and reduce conflict.
Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
Identify future changes in the sector such as technology advances that may impact their organisation.
Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
Use resources to implement operational and team plans.
Use tools to organise, prioritise and allocate daily and weekly work activities.
Able to collate and interpret data and information and create reports.
Identify and support the development of the team through informal coaching and continuous professional development.
Use information and problem-solving techniques to provide solutions and influence the decision-making process.
Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
Review work processes to identify opportunities to improve performance and for continuous improvement.
Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
Manage others through change by identifying challenges and the activities to resolve them.
Interpret organisational strategy and communicate how this impacts others.
Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
Manage and maintain relationships with a diverse workforce and stakeholders.
Negotiate with and challenge stakeholders to manage change and reduce conflict.
Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
Identify future changes in the sector such as technology advances that may impact their organisation.
Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Your training plan

Team Leader Supervisor Apprenticeship Level 3 including Functional Skills in maths and English

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Team Working
Organisation Skills

About this company

Taunton pool is one of the premier aquatics centres in the region. The 33.3m main pool includes family friendly changing village facilities. Alongside the pool, this centre also has a health suite that includes a sauna and steam room to help you unwind after a long day or a particularly tough session in the pool.

After this apprenticeship

This will lead to Duty Management which can have a number of options to develop from

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The contact for this apprenticeship is: