Business Support Apprentice

Summary

This is an exciting opportunity for a Business Support Apprentice to join our Commercial Division based in Mansfield. Your focus will be on providing office support so that our staff can work smoothly with customers and each other. You will spend time in each department, including; Projects, Purchasing, Sales, Estimating, Finance, HR and H&S.

Wage

£15,507.70 to £25,079.34, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Pay will be reviewed every April.

Training course

Business administrator (level 3)

Hours

Monday - Thursday, 07:45 - 17:00 and Friday, 07:45 – 15:00. 1 Hour for Lunch either at 12pm or 1pm.

39 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide the first response to incoming telephone calls then screen calls, transfer or take accurate messages
Create and issue customer feedback surveys, collate data and produce documents in report format
Collate documentation, produce & check the Installers Job Packs including RAMS & Installers worksheets
Create purchase orders for Materials from Jeremias Group and Third-Party Companies
Raise and issue sales invoices to customers
Send statement of account to customers and chase monies owed
Processing new enquiries and logging on system for the Estimating Department. (Request information from customer where applicable)
Processing new orders from customers for the Finance Department
Support Project Managers
General filing for all departments

Where you'll work

Unit 3 the Willows
Ransom Wood Business Park
Mansfield
NG21 0HJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus
These workshops are carefully designed to support the learning required throughout the apprenticeship programme
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession
You will experience a blended learning model

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Desirable qualifications

GCSE in:

ICT (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working
Initiative

About this company

At the UK division of globally renowed Jeremias Chimney Systems, we design and install commercial flues and chimney systems across diverse industries. Combining quality with innovation, we work closely with our customers to meet their unique challenges. Our mission is to create lasting, sustainable relationships with everyone we work with, from customers and stakeholders to employees. Part of the renowned Jeremias Group, Mansfield is one of several European plants with a global sales and distribution network. We share the same goal: to provide safe, durable, and innovative exhaust and ventilation solutions.

https://www.jeremias.uk/ (opens in new tab)

After this apprenticeship

Potential full-time employment, upon successful completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Violet

apprenticeships@wnc.ac.uk

01623 900479

The reference code for this apprenticeship is VAC1000324725.

Apply now

Closes on Monday 28 July 2025

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