Business Administrator Apprenticeship - Customer Service – Find an apprenticeship

Summary

INEOS Inovyn are offering an exciting opportunity to get hands on experience within the domestic and export teams within our Customer Service team. You will be carrying out real work from day one, adding value to customers, ensuring their needs are fully met. This will include liaising with wide variety of customers based across Europe.

Wage

£23,394 a year

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Reviewed annually.

Training course

Business administrator (level 3)

Hours

Monday to Friday 09:00 - 17:00 with 45-minute unpaid lunch break 1-day per fortnight on campus.

36 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Placing orders
Pricing and working with price lists
Credit/debit/invoicing/rebates
Month end activities
Liaising with customers via different communication methods, i.e. phone, email etc.
Customer complaints - learn customer complaint process and manage reporting
Reporting - day-to-day and monthly Customer Service reports
Experience/exposure to Export markets and associated requirement and compliance required
Work closely with the Sales Account Managers
Process reviews and audits writing up findings
General - filing, testing new systems, attendance at weekly and monthly meetings

Where you'll work

Runcorn Site HQ
Bankes Lane Office
Bankes Lane
Runcorn
WA7 4EL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RIVERSIDE COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Training will take place at Riverside College Widnes campus 1 day per fortnight.

Requirements

Essential qualifications

GCSE in:

3 other subjects (grade 4 or above)
English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Team working
Initiative
High standards
Ability to multitask

About this company

INEOS Inovyn is Europe's leading producer of vinyls and in the top three worldwide. With an annual turnover of €5.1 billion, INEOS Inovyn has circa 4,200 employees and manufacturing, sales and marketing operations in 8 countries across Europe. INEOS Inovyn’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Performance Chemicals. INEOS Inovyn's annual commercial production volume is circa 10 million tonnes. www.inovyn.com www.ineos.com INEOS Inovyn’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Performance Chemicals. INEOS Inovyn's annual commercial production volume is circa 10 million tonnes.

http://www.inovyn.com (opens in new tab)

Company benefits

Option to join company pension scheme. Discretionary Business Bonus. Access to free On-Site Gym.

After this apprenticeship

Upon completing the apprenticeship, there is the possibility of securing a permanent position with opportunities for further development within INEOS Inovyn.

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