Customer Service Apprentice (Salary £22,500)
DF CAPITAL BANK LIMITED
MANCHESTER (M1 6EJ)
Closes on Thursday 31 July 2025
Posted on 5 June 2025
Contents
Summary
An amazing opportunity where you will be working within the Commercial Team. You will learn valuable skills, work with a supportive team, and build a solid foundation for a successful future.
- Wage
-
£22,500 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, from 9:00am to 5:30pm.
37 hours 30 minutes a week
- Start date
-
Monday 11 August 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Responsibilities:
- Collating and distributing regular reporting to provide oversight to the team on performance against KPI's and KRI's within the Commercial (Leisure) team and across the wider commercial function
- Helping to keep active facilities open and eligible to fund through acquiring outstanding information or documents that have been requested as part of ongoing facility management
- Escalating customer requests for extensions or payment deferrals to the Portfolio Monitoring team for review
- Helping to support the submission of new opportunities to grow and develop existing facilities
- Monitoring shared inboxes to pick up/triage queries promptly
- Providing cover on the phones as part of the wider commercial function
- Supporting the Leisure team in responding to queries from active clients on how their facilities work and ensuring they have a full understanding of the suite of products available (e.g., brands), as well as Unit Stocking / DF Choice
- Working closely with the Credit, Portfolio, and Operations teams to understand and implement our agreed client strategy
- Full working knowledge and adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives.
Company Benefits:
- 10% Employer pension contribution
- Private medical insurance for you and your partner/spouse
- 30-day annual leave entitlement plus Bank/Public Holidays
- Free Gym Membership
- Discretionary annual bonus
- Discretionary share awards
- Life Assurance
- Income Protection
- Save As You Earn company share acquisition scheme
- Tax-efficient salary sacrifice scheme to obtain bicycles and electric vehicles
- 4 days of paid volunteering leave to support our local communities
- Vibrant office location in the lively city centre of Manchester
Where you'll work
ST JAMES' BUILDING
61-95 OXFORD STREET
MANCHESTER
M1 6EJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
DAMAR LIMITED
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Level 2 Apprenticeship Standard.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4/A*-C)
- Maths (grade 9-4/A*-C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
Other requirements
Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.
About this company
At DF Capital, they champion banking for ambition. As an award-winning provider of commercial finance and savings, they empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, the team of over 150 serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.
After this apprenticeship
You will be a team-player who seeks out support from others across the commercial team, acknowledging the need for consistency in product offering across the firm, the on-going training and development of the wider commercial team, the need for continuous improvement and drive to deliver best in class service to our customers.
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
Sabina Adam
Sabina.Adam@damartraining.com
07566 289 979
The reference code for this apprenticeship is VAC1000324588.
Apply now
Closes on Thursday 31 July 2025
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After signing in, you’ll apply for this apprenticeship on the company's website.