IT Technician Apprentice

Summary

The apprentice will work under the direction of the Network Manager to provide comprehensive IT and network support to all school users, including development and maintenance of infrastructure/resources. This is a great opportunity for somebody with an interest in IT who is keen to work in the sector within an education environment.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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This role includes 26 days annual leave. Based on Apprentice National Minimum wage £7.55 per hour.

Training course

Information communications technician (level 3)

Hours

This is a full-time role, including school holidays. The Apprentice will work Monday to Friday, 08:00 to 16:00 each day, with weekly attendance in college.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

At Saints Peter and Paul, we focus on being respectful, aspirational, and compassionate. Every member of staff plays a key role in promoting these values and the school is proud of its open, collaborative, supportive and forward-thinking culture.

The apprentice will support the installation, maintenance, availability, and security of the network, including its hardware and software. You will maintain systems as directed by the Network Manager, including but not limited to the IT Helpdesk ticketing system.

Supporting the faculties in their use of ICT to enhance teaching and learning and understanding how new technologies can deliver a better experience for students in the classroom, will also be integral to this role.

Duties include:

Assist in the installation, maintenance, availability and security of the school’s network, hardware, and software
Monitor and respond to tickets which are logged via the helpdesk
Prioritising and resolving issues in a supportive and efficient manner and escalating only more complex tickets to the Network Manager
Ensuring classroom IT, AV equipment and software is maintained and ready to be used, taking into account the requirements of teaching staff
Maintenance of device, including organising termly checks on trolleys and IT suites to ensure they fully function for students to use
Supporting the smooth running of all school systems ensuring that all critical systems are working and if there is an issue with them it is resolved quickly and efficiently
Monitoring the schools e-safety/filtering software, including checking and adding/removing websites from relevant staff/student filters
Maintaining new and existing accounts are working within the school’s local network through Active Directory, Group Policy, and Office 365/Azure
Supporting Students and Staff with access to school communication systems such as Class Charts
To support school staff in in improving their knowledge of IT systems which will help their knowledge and use of IT within the school, including Cloud services such as Office 365
To participate in training and other learning activities and performance development as required
Support faculties to utilise the IT they have available in their classrooms and help them to identify how new technologies could improve the experience for staff and students

Health and Safety:

Ensure maintenance of specialist equipment, check for quality and safety, and undertake repairs if suitable, as required, arranging other repairs or modifications to be carried out
Undertake Health and Safety in the workplace training

Other:

Undertake personal development through training and other learning activities
Attend and participate in meetings as required
Be aware of and comply with policies relating to child protection, health and safety, security, confidentiality and data protection, reporting concerns as appropriate
Be aware of and support difference to help ensure everyone else has equal access to the facilities and feels valued, respecting their social, cultural, linguistic, religious, and ethnic background

Where you'll work

Highfield Road
Widnes
Cheshire
WA8 7DW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RIVERSIDE COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communication Technician - Support Technician
Fortnightly attendance at Riverside College, Widnes

Requirements

Essential qualifications

GCSE in:

4 GCSE’s including Maths and English (grade Grade A*-C (9-4))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
Reliable and trustworthy
Proactive approach
Adaptable
Discreet, patient and calm
Willing to learn
Good time management

Other requirements

Experience of using Office 365/Azure AD, knowledge of windows/IOS and a basic understanding of computer network fundamentals or an interest in these areas would be helpful in this role. We reserve the right to close this opportunity after 1 week if we have received enough applications, and therefore recommend you make an application as soon as possible, rather than waiting until the planned closing date as we cannot guarantee the vacancy will remain open for the whole time planned.

About this company

Saints Peter and Paul Catholic High School in Widnes (or ‘P and P’ as it’s known locally) is one of the highest attaining secondary schools in the borough of Halton. A popular choice of high school for families across Widnes, Runcorn, and the surrounding areas of Liverpool and Warrington, we are committed to delivering our vision of creating an inclusive community of excellence and opportunity. In July 2022, we were delighted to be once again awarded ‘Good’ status by Ofsted. During this inspection, we received exceptional praise over the quality of teaching in our school, the pastoral support we provide to our children, and our ambitious subject curriculum.

After this apprenticeship

The successful apprentice may be able to apply for internal opportunities if these arise.

Ask a question

The contact for this apprenticeship is:

RIVERSIDE COLLEGE

Joanna Smith

joanna.smith@riversidecollege.ac.uk

0151 257 2800

The reference code for this apprenticeship is VAC1000324459.

Apply now

Closes in 15 days (Monday 23 June 2025 at 11:59pm)

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