Business Administration Apprenticeship

Summary

Working in a small team, you will be responsible for day to day vehicle Administration in a busy car sales office. Unlike many retailers, we tailor our whole buying-experience around our customers, from preparing our vehicles right through to the service we provide after the sale. We always have the customer in mind.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

40 hours a week, Monday to Friday.

40 hours a week

Start date

Tuesday 30 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Customer enquiries.
Arranging for customers to view cars.
Receiving and recording all paperwork.
Creating documents.
Filing, copying and scanning.
Data input onto spreadsheets.
Answering the telephone.
Using bespoke software to record transactions.
Ensuring all documentation adheres to DVLA standards and comply with GDPR.
Dealing with incoming and outgoing mail.
Using email to communicate with customers.
Assisting with financial transactions.

Where you'll work

Garrett House
Eastboro Way
Nuneaton
CV11 6SQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NORTH WARWICKSHIRE AND SOUTH LEICESTERSHIRE COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Work place apprenticeship with regular training with an North Warwickshire and Leicestershire College. At least 6 hours of your working week will be spent training or studying.

Training is delivered via online sessions every 6 weeks for 4 hours.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 3/D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Team working
Punctual

About this company

Unlike many retailers, we tailor our whole buying-experience around our customers. From the way we prepare our vehicles, to how the vehicles appear on our forecourt and online, right through to the service we provide after the sale, we always have the customer in mind. We are a AA accredited dealer. When it comes to buying a car we provide customers with a good choice of vehicles to test drive, and arrange competitive finance packages to suit your needs. Most of our vehicles are eligible for our Same Day Drive Away service. Customers also benefit from 3-month preparation guarantee, Multi point vehicle inspection, Oil service if required , Minimum 2.5 mm tread on tyres, Free 12 Month AA Breakdown Cover, Full HPI history checked with banks, insurance, DVLA & police. Professional jet wash & valet. Free 12 months MOT if due within 6 months. Our vehicles are price checked daily nationwide so you don't have to. Open 7 days a week, home to over 125 quality used cars most of which are inside in our showroom on Eastboro Way, Nuneaton

After this apprenticeship

Admin, wages clerk, accountancy.

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