Apprentice Administrator Level 3
TRAILBLAZER SOCIAL CARE
Brighouse (HD6 1PE)
Closes in 22 days (Monday 30 June 2025)
Posted on 3 June 2025
Contents
Summary
As an Administrator Apprentice at Trailblazer Social Care, you will work as part of the Care Coordination and Recruitment Team providing an efficient and effective service to our colleagues across the organisation.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 8.00am until 4.00pm or 9.00am until 5.00pm.
40 hours a week
- Start date
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Tuesday 1 July 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist with the management of applications responding to queries where possible or forwarding to relevant member of team
- Manage the access care planning application for all Care Support Workers and office based staff
- Assisting with payroll queries and arranging the monthly payroll to our finance team
- Monitoring and communicating with all Care Support Workers in relation to the care planning application
- Working alongside care coordinator to arrange working shift for all staff and assisting with the monthly rotas
- Process timesheet requests and queries
- Taking responsibility for scheduling all meetings, and storing meeting minutes as per company policies
- You will be responsible for answering calls and monitoring electronic monitoring system
- Keep all administrative trackers up to date and accurate on a weekly basis, updating the team on any changes/concerns.
- Develop and maintain relationships with Clients ; community based workers and outside agencies – including commissioners
- Working with the senior team - ensuring governance planner and tasks are being implemented in a timely manner – following up on any overdue tasks
- Schedule and monitor Care Assistants calls on a weekly and daily basis; considering Client / Care Assistant suitability and logistics
- Identify and report areas of recruitment needs
Assist the care manager with Client care plans and reviews - Participate in the ‘on call’ rota and provide an up-to-date handover
- Assist with the processing of DBS referrals, liaising with the relevant HR Advisor and logging cases that have been submitted
- Ensure the maintenance of employee records, ensuring complete accuracy and confidentiality
- Provide a high level of customer service to all stakeholders
- Support the team in the delivery of its objectives demonstrating a ‘can do’ attitude and adopting a flexible and resourceful approach
- Support the recruitment team with project administration as and when required
- Support the HR manager with all recruitment duties, these include advertising roles and pre-screening candidates
Where you'll work
Unit 3 Stotts Island
Wakefield Road
Brighouse
HD6 1PE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CALDERDALE COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Requirements
Desirable qualifications
GCSE in:
Maths and English (grade C/4 or above)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
About this company
Trailblazer Social Care is a Care Quality Commission (CQC) registered organisation. We deliver professional care based on both the healthcare requirements and personal preferences of our clients. Our services include; Rapid Response, Palliative and end of life care and Personalised care. Trailblazer has many years’ experience of delivering support in health care across West Yorkshire. We pride ourselves on being a fantastic place to work, somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the service that we offer to our patients. To enable us to deliver excellent patient care, we need people from all backgrounds, with a range of experiences, so that we are truly representative of the communities we serve. We are working hard to increase diversity and inclusion within our organisation including, we want to encourage individuals from all backgrounds, experiences and beliefs, who share our mission of ‘patient care by people who care’ to work with us
Company benefits
- Flexible working arrangements and pleasant/ supportive working environment - 28 Annual Leave - this including bank holidays - Training and development - Statutory pension scheme
After this apprenticeship
Full time employment with Trailblazer and a well-constructed career path.
Ask a question
The contact for this apprenticeship is:
CALDERDALE COLLEGE
Madeline Oxby
madeline.oxby@calderdale.ac.uk
The reference code for this apprenticeship is VAC1000324115.
Apply now
Closes in 22 days (Monday 30 June 2025)
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