HR & Training Administrator Apprentice

Summary

To work as a member of the HR Team, providing a high-quality administration service for supporting the employee lifecycle, ensuring compliance with all necessary legislation and best practice.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

HR support (level 3)

Hours

Monday to Thursday, 8:30am - 5.00pm. Friday, 8:30am - 4:30pm.

37 hours a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Support with completing all tasks related to new starters compliance checks as part of the onboarding process, including requesting reference, DBS and Barred List checks and renewals, Pre-placement assessments and Right to Work checks.
Ensure that all personnel information is stored securely on both electronic and paper files.
Maintain staff development tracking systems to help promote and retain staff.
Data entry, gathering/presenting numerical/statistical training data, to prepare reports and to monitor staff training as appropriate.
Providing support by updating training materials.
Monitoring and updating staff on eLearning training systems.
Communicating delegate joining instructions.
Co-ordinating and booking of training venues, transport and accommodation.
Ensure that employee records are accurately maintained by updating the HR database with all staff details relating to training and developmental activities.
Provide administrative and organisational support for the wider HR team to ensure timely, efficient and engaging delivery of all training / development programmes and activities.
Maintain, revise and develop relevant paperwork and audit files to ensure compliance with relevant policies, procedures and legislation and to ensure a best practice approach is adopted.
Work proactively to contribute to the development of the HRIS including management information, HR and administration systems that increase efficiency and respond to management and customer need. Support the coordination and recording of accurate data within these systems.
Undertake any other duties as may reasonably be required, specifically in respect of the overall administrative support of the department.

Where you'll work

Haybridge Road
Wellington
Telford
Shropshire
TF1 2NP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TELFORD COLLEGE

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

One day a week of training within Telford College.
Assigned mentor in the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade C / 4)
Maths (grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills
Microsoft Office

About this company

Telford College was formed in 2017 from the merger of Telford College of Arts and Technology, and New College Telford. Our lively and supportive campus has been purpose-built to offer one of the widest ranges of course choices anywhere in the region – from academic and vocational to apprenticeships, and much more.

https://www.telfordcollege.ac.uk/ (opens in new tab)

After this apprenticeship

Permanent role at Telford College.

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