Apprentice Administrator

Summary

An exciting opportunity has arisen to work within our Tunbridge Wells depot. As the Apprentice Administrator you will actively work towards a Level 3 qualification in Business Administration and with support will efficiently and effectively undertake, implement and manage all admin tasks relating to the workshop, technicians, and customers.

Wage

£16,640 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.00am - 5.00pm

40 hours a week

Start date

Monday 14 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Ensure Job Cards are opened for Scheduled work and open job cards for non-scheduled work
Advise Workshop of vehicle arrival and record date/time as well as recording date and time of vehicle departure
Ensure that all job cards are submitted back with all relevant data recorded, a foreman signature recorded for validation and then process them for payment to the customer via the RAMS I.T system
Ensure all inspection records & legal certification is sent to the appropriate customer within 24 hours of being received / completed
Ensure the accurate input of vehicle fleet defects and that they are appropriately signed off by the repairing agent/technician as well as communicated to the customer
Ensure the customer is kept fully informed of work in progress (WIP) and any potential delays or unexpected work / increase in costs
Work collaboratively with workshop departments to ensure timeliness of inspection & defect records and keep accurate vehicle history records in accordance with legislation
Provide support to the workshop service controller by producing estimates, obtaining work authorisations which will improve efficiency
Process and build all information on completed job card
Obtain order numbers from customers
Collate meaningful reports from all department activity to reduce WIP numbers
Ensure purchase orders are raised for relevant & associated fleet work
Ensure parts requisitions are analysed and audited for accuracy
Take workshop calls and field as required
Record vehicle breakdowns and pass to appropriate staff member for action
Load parts on to jobs using supplier delivery notes
Any other duties as required
Stock checks on a regular basis
Working closely with the Service Controller to ensure all jobs are closed in a timely manner
If requested, to support other local workshops

Where you'll work

C/o Urbaser,
North Farm Lane,
Tunbridge Wells,
TN2 3EE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

S & B AUTOMOTIVE ACADEMY LIMITED

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills

About this company

We are specialist fleet business, who have many depots around the country, our depots carry out the maintenance of HGVs for companies we hold the contract with. We have over 80 technicians and 20 administrators and as a business that is expanding, we truly believe in growing our own talent. the Business Admin apprenticeship takes 18 months to complete, and we have recently started to create a 3-year plan to not only grown our own talent , but how we can then develop further during their career. Our apprentices are given a full-time contract from day one rather than a fixed contract for the length of their apprenticeship. Our tenure demonstrates that people join our business and continue their career with us, and we have some great stories where development has happened. We have trained mentors in our locations to support the apprentices throughout their journey and all apprentices come together to do their education, creating a community of best practice and a culture of learning together.

After this apprenticeship

NRG Riverside are on a big growth trajectory and we are also private equity backed which allows us to invest more into our people
Our business is growing and we anticipate a multitude of potential opportunities in the furture across all of our depots in the UK
The Administrator role will remain pivotal to the depot and the position will advance to include more responsibility and additional training and development

Ask a question

The contact for this apprenticeship is:

S & B AUTOMOTIVE ACADEMY LIMITED

The reference code for this apprenticeship is VAC1000324062.

Apply now

Closes in 13 days (Friday 20 June 2025)

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