Business Administrator Apprentice

Summary

An exciting opportunity for an organised and customer-focused individual who is looking to start their career in administration. You will enjoy interacting with people over the telephone and assisting in day-to-day admin duties.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday- Friday 9am- 5pm

37 hours a week

Start date

Thursday 3 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Maintain the company's inbox, check for new orders, collections, queries, invoices
Answering the telephone, booking in skips for delivery and collection
Processing the invoices for skips and account customers using Sage Cloud accounting
Reconcile company bank / credit card statements.
Process customer card payments
Telephone suppliers for skip quotes
Telephone potential suppliers to try and get them to join our network of UK suppliers
Answer online live chats and telephone queries
Keep office area clean and tidy
Manage company social media
Create town pages for SEO purposes
Manage orders on bespoke skip orders
Create new supplier for bespoke system
Create mail shots for online skip hire
Assist the office manager with day to day tasks

Where you'll work

9-10 STOCK ROAD
SOUTHEND ON SEA
SS2 5QF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THELIGHTBULB LTD

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Patience

About this company

Findaskip is a nationwide skip hire source and supply website. We offer the very best in online booking for skip hire & waste management services across the UK! With over 36 years of experience, we take pride in being your number one partner for waste management. Our professional, easy-to-use local skip hire website and booking system offers the best value UK skip prices available.

https://findaskip.co.uk/ (opens in new tab)

After this apprenticeship

Upon completion of your apprenticeship, there will be ongoing training and development within this role with the opportunity for progression within the company

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Madeleine Hamilton

madeleine.hamilton@getsetuk.co.uk

The reference code for this apprenticeship is VAC1000323816.

Apply now

Closes in 24 days (Wednesday 2 July 2025 at 11:59pm)

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