Level 3 Business Administrator Apprenticeship Lambourn Surgery
Dr Stallabrass and partners
HUNGERFORD (RG17 8PS)
Closes in 26 days (Wednesday 2 July 2025 at 11:59pm)
Posted on 3 June 2025
Contents
Summary
Join Lambourn Surgery as our Business Administrator. In this dynamic role, you'll be backed by a dedicated team committed to delivering the highest standards of care. Our mission is to ensure the health and wellbeing of our community. Become part of our supportive team and make a meaningful impact on the lives of our 6,500 patients.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday between 7.45 - 18.45. Hours may vary slightly.
37 hours 30 minutes a week
- Start date
-
Friday 1 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role of our Business Administrator is fast paced and diverse, ensuring that no two days are the same.
Working within our care navigation team you will
- Deal with patient requests for appointments over the phone, online and face to face.
- Input data into the patients’ healthcare records as necessary.
- Handle all incoming enquiries from patients, relatives and other health are professionals.
- Ensure all incoming post and emails are processed correctly to their patient record and shared with the appropriate clinician.
- You will also be trained in the dispensary where medications are made up and dispensed to our patients. You will learn how to handle queries about medication, process medication requests and safely give out medication at the serving hatch.
Where you'll work
THE SURGERY
BOCKHAMPTON ROAD
LAMBOURN
HUNGERFORD
RG17 8PS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NEWBURY COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
The Business Administrator Apprenticeship is delivered fully in the workplace. You will be supported throughout by a Development Coach from Newbury College so that you can confidently demonstrate the required Knowledge, Skills and Behaviours by the end of your Level 3 apprenticeship.
Your Development Coach will meet with you regularly, either remotely or in your workplace. Your employer will give you time in your working week to focus on your apprenticeship.
At the end of your apprenticeship you will have completed the Level 3 Business Administrator Apprenticeship Standard and will be required to complete an End Point Assessment (EPA). Your Development Coach will support you with preparing for your EPA.
More training information
The successful candidate will also undergo additional in-house training on confidentiality, information governance, safeguarding, and role-specific training for care navigation and dispensary assistance.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
Lambourn Surgery is a small, rural medical practice, ideally suited for individuals who live locally or have access to a car.
About this company
Lambourn Surgery is a small, rural medical practice that serves a community of approximately 6,500 patients. Our practice is a bustling and diverse workplace, supported by a dedicated and hardworking team of around 30 staff members. We are committed to maintaining the health and wellbeing of our patients, adhering to established standards to provide the highest quality of care.
After this apprenticeship
Once you have completed your basic training and gained experience, numerous opportunities for professional growth await you within the surgery team or in various other healthcare settings.
Ask a question
The contact for this apprenticeship is:
NEWBURY COLLEGE
Apprenticeships - Newbury College
business@newbury-college.ac.uk
01635845000
The reference code for this apprenticeship is VAC1000323691.
Apply now
Closes in 26 days (Wednesday 2 July 2025 at 11:59pm)
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