Care Navigator (Receptionist) Apprentice

PENISTONE GROUP PRACTICE

SHEFFIELD (S36 6BR)

Closes in 9 days (Monday 16 June 2025 at 11:59pm)

Posted on 2 June 2025

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Summary

You would be working within the reception/admin teams helping to provide an effective and smooth-running service, assisting patients & visitors and carrying our general reception/admin tasks.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, on a shift rota basis.

37 hours 30 minutes a week

Start date

Monday 21 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

  • Dealing with patient’s requests, both face to face and on the telephone
  • Arranging appointments for GP surgeries and Practice Nurse clinics
  • Taking and processing requests for home visits
  • Taking requests for and issuing repeat prescriptions
  • Answering general enquiries
  • Explaining surgery protocols
  • Taking messages for other members of staff/colleagues
  • Organising patient records
  • Collating and sorting new patient medical records prior to summarising
  • Filing medical records as necessary
  • Scanning hospital results/letters into patient electronic medical records
  • Carrying out routine administrative duties
  • Opening/securing GP consulting rooms after each surgery, ensuring rooms are tidy and all PCs are closed down correctly
  • Ensuring adequate stocks of stationery, leaflets and forms
  • Ensuring all post is despatched from surgery each night
  • Ensuring doctors rooms are supplied with adequate stationery/requisites
  • Other duties
  • Following initial training, the use of computerised medical records
  • Entering relevant clinical data to patient’s computerised medical records
  • General responsibility for overall appearance of reception area
  • Making of refreshments (tea/coffee) as appropriate
  • Any other duties in keeping with the post

Where you'll work

19 HIGH STREET
PENISTONE
SHEFFIELD
S36 6BR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BARNSLEY COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Delivery to be completed on site and off the job training either at Barnsley College or your place of work
  • To complete a Customer Service Practitioner Level 2 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this company

We are a group of GP surgeries across Penistone, Thurgoland and Silkstone. We are the second largest GP Practice in Barnsley. The role of Medical Secretary will be based at our Thurgoland branch in a team of 5.

Company benefits

Attendance Bonus Christmas Bonus Summer Party

After this apprenticeship

  • With sufficient experience the candidate could progress to Team Manager or another role within the Practice

Ask a question

The contact for this apprenticeship is:

BARNSLEY COLLEGE

Amanda ogley

a.ogley@barnsley.ac.uk

01226216166

The reference code for this apprenticeship is VAC1000323557.

Apply now

Closes in 9 days (Monday 16 June 2025 at 11:59pm)

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