Apprentice Revenues Officer
Winchester City Council
Hampshire (SO23 9LJ)
Closes in 11 days (Monday 16 June 2025)
Posted on 29 May 2025
Contents
Summary
Winchester City Council’s apprenticeship scheme is a great way to gain valuable work experience while working towards a recognised qualification. You will work in a thriving customer-facing environment, dealing with the administration, collection and enforcement of Council Tax, Non-Domestic Rates and Business Improvement levy.
- Wage
-
£24,243 a year
- Training course
- Revenues and welfare benefits practitioner (level 4)
- Hours
-
Monday - Friday, Shifts to be confirmed
37 hours a week
- Start date
-
Monday 3 November 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Amend accounts
- Update records
- Interpret regulations and procedures
- Respond to enquiries and provide advice
Where you'll work
City Offices
Colebrook Street
Winchester
Hampshire
SO23 9LJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
THE INSTITUTE OF REVENUES, RATING AND VALUATION
Your training course
Revenues and welfare benefits practitioner (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Consistently deal with customers politely and considerately, adapting your approach to meet customer and employer needs
- Achieve outcomes that the customer wants where possible. Where this is not possible, explain the reasons why. Evaluate and recommend alternative options
- Obtain all required information in the most effective way to allow tasks to be completed, considering each customers individual circumstances
- Interpret and evaluate all information to determine the relevant details for the required task
- Interpret and evaluate information to judge whether there is potential fraud indicated. Refer to the appropriate department where required
- Determine whether a dispute should lead to a change of decision and explain the reasons, using appropriate legislation
- Handle sensitive information securely and in line with current legislative requirements
- Analyse and use information and legislation to calculate amounts due when a customer first contacts your department (e.g. new claims or new accounts)
- Analyse and use information and legislation to correctly deal with changes in customers circumstances, recalculating amounts due where required
- Provide justification for any inferences drawn from available information
- Decide on the best method of recovery by evaluating the customers circumstances. Act on this judgment to start recovery of amounts due
- Use judgement to deal correctly with non-routine situations that arise
- Adapt your communication style and method to meet the individuals needs
- Communicate confidently by being personable, asking insightful questions and being able to negotiate effectively and respectfully
- Undertake activities to ensure knowledge stays current
- Take appropriate action within the limits of your authority to solve problems or make relevant colleagues aware of them
- Make accurate decisions based on the information available
- Support team members to achieve the best outcome for the team
- Request assistance or authorisation when required
- Communicate with other departments to achieve required outcomes
- Proficiently use the systems available to achieve tasks
- Refer to processes to determine the action to be taken
- Evaluate the customers financial position, assisting with personal budgeting where appropriate, or directing the customer to appropriate support
Your training plan
Revenues and Welfare Benefits Practitioner Level 4 (Higher national certificate) Apprenticeship Standard:
- Institute of Revenues
- Rating and Valuations
Requirements
Essential qualifications
GCSE in:
Maths and English (grade C)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
About this company
The Council’s offices are in the heart of the Cathedral City of Winchester, the ancient capital of England and the county town of Hampshire. The city itself is a major tourist destination attracting 5 million visitors a year, hosting many events including the Hat Fair, Boomtown Music Festival, Cycle Fest and the hugely popular Christmas Market. Winchester City Council serves a large district which spans 250 square miles of central Hampshire with a population of 122,000 residents.
https://www.winchester.gov.uk/ (opens in new tab)
Company benefits
• 26 days annual leave, plus 1.5 days to take at Christmas • Flexible working arrangements • Membership of the Local Government Pension Scheme • Free parking at any Winchester Park & Ride • Retail discounts Employer paid health plan
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Revenues Officer
Ask a question
The contact for this apprenticeship is:
Winchester City Council
George Draper
GDraper@winchester.gov.uk
The reference code for this apprenticeship is VAC1000323304.
Apply now
Closes in 11 days (Monday 16 June 2025)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.