Apprentice Revenues Officer

Summary

Winchester City Council’s apprenticeship scheme is a great way to gain valuable work experience while working towards a recognised qualification. You will work in a thriving customer-facing environment, dealing with the administration, collection and enforcement of Council Tax, Non-Domestic Rates and Business Improvement levy.

Wage

£24,243 a year

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Training course

Revenues and welfare benefits practitioner (level 4)

Hours

Monday - Friday, Shifts to be confirmed

37 hours a week

Start date

Monday 3 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Amend accounts
Update records
Interpret regulations and procedures
Respond to enquiries and provide advice

Where you'll work

City Offices
Colebrook Street
Winchester
Hampshire
SO23 9LJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE INSTITUTE OF REVENUES, RATING AND VALUATION

Your training course

Revenues and welfare benefits practitioner (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Consistently deal with customers politely and considerately, adapting your approach to meet customer and employer needs
Achieve outcomes that the customer wants where possible. Where this is not possible, explain the reasons why. Evaluate and recommend alternative options
Obtain all required information in the most effective way to allow tasks to be completed, considering each customers individual circumstances
Interpret and evaluate all information to determine the relevant details for the required task
Interpret and evaluate information to judge whether there is potential fraud indicated. Refer to the appropriate department where required
Determine whether a dispute should lead to a change of decision and explain the reasons, using appropriate legislation
Handle sensitive information securely and in line with current legislative requirements
Analyse and use information and legislation to calculate amounts due when a customer first contacts your department (e.g. new claims or new accounts)
Analyse and use information and legislation to correctly deal with changes in customers circumstances, recalculating amounts due where required
Provide justification for any inferences drawn from available information
Decide on the best method of recovery by evaluating the customers circumstances. Act on this judgment to start recovery of amounts due
Use judgement to deal correctly with non-routine situations that arise
Adapt your communication style and method to meet the individuals needs
Communicate confidently by being personable, asking insightful questions and being able to negotiate effectively and respectfully
Undertake activities to ensure knowledge stays current
Take appropriate action within the limits of your authority to solve problems or make relevant colleagues aware of them
Make accurate decisions based on the information available
Support team members to achieve the best outcome for the team
Request assistance or authorisation when required
Communicate with other departments to achieve required outcomes
Proficiently use the systems available to achieve tasks
Refer to processes to determine the action to be taken
Evaluate the customers financial position, assisting with personal budgeting where appropriate, or directing the customer to appropriate support

Your training plan

Revenues and Welfare Benefits Practitioner Level 4 (Higher national certificate) Apprenticeship Standard:

Institute of Revenues
Rating and Valuations

Requirements

Essential qualifications

GCSE in:

Maths and English (grade C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working

About this company

The Council’s offices are in the heart of the Cathedral City of Winchester, the ancient capital of England and the county town of Hampshire. The city itself is a major tourist destination attracting 5 million visitors a year, hosting many events including the Hat Fair, Boomtown Music Festival, Cycle Fest and the hugely popular Christmas Market. Winchester City Council serves a large district which spans 250 square miles of central Hampshire with a population of 122,000 residents.

https://www.winchester.gov.uk/ (opens in new tab)

Company benefits

• 26 days annual leave, plus 1.5 days to take at Christmas • Flexible working arrangements • Membership of the Local Government Pension Scheme • Free parking at any Winchester Park & Ride • Retail discounts Employer paid health plan

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Revenues Officer

Ask a question

The contact for this apprenticeship is:

Winchester City Council

George Draper

GDraper@winchester.gov.uk

The reference code for this apprenticeship is VAC1000323304.

Apply now

Closes in 11 days (Monday 16 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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