Business administration apprenticeship

Summary

A motivated Business Administration Apprentice gaining hands-on experience in office management, customer service, and administrative support. Eager to contribute to business operations while developing key skills in organisation, communication, and teamwork.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday 30 hours per week to be agreed - this includes day release at college.

30 hours a week

Start date

Monday 23 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Work in both accounts and service departments
Answer telephone calls promptly
Advise the team of sites to attend by telephone and email
Liaise with customers ref booking dates/times for our staff's attendance
Use IT skills for all job placements, parts purchasing and customer/supplier invoicing
Use Excel and Word to record jobs attended by date and engineer
Use Microsoft Outlook to email customers and engineers
Prepare invoices and estimates from job sheets completed by the engineer
Take debit/credit card payments over the telephone via a virtual terminal
Administer contract customer servicing paperwork
Check stock levels on a weekly basis and arrange and or order parts & cleaning products as required
Accept delivery, unpack, check the delivery note and put away in the related stores
Filling of invoices, job faxes/emails, remittances, purchase invoices
Attend all relevant training courses

Where you'll work

17 LOWER DOCK WALK
LONDON
E16 2GT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BARKING AND DAGENHAM COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will attend Barking & Dagenham College 1 day a week for day release.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Good timekeeping
Reliable

Other requirements

The role may involve routine tasks and working under pressure at times. A positive attitude, willingness to learn, and good time management are key to success. Please ensure you list your maths and english GCSE grades

About this company

CARAMEL ROCK is an educational charity that provides training and job opportunities. We focus on empowering and supporting young people to access varied training and opportunities within the fashion industry. We provide services for people of different academic levels and age groups including young students on the verge of being expelled from school and seeking an intervention with our creative approach

https://caramelrock.com/ (opens in new tab)

After this apprenticeship

Looking to grow into a full-time administrative role with opportunities to take on more responsibility, continue professional development, and contribute to the success of the organisation.

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