Pharmacy Team Leader Apprentice

Summary

Step into your first leadership role in a community pharmacy. As a Pharmacy Team Leader Apprentice, you'll gain the skills to support your team, manage daily operations, and deliver excellent customer care in a fast-paced healthcare environment.

Wage

£25,896 a year

Check minimum wage rates (opens in new tab)

Wage increase to £27,872 (pa) on successful completion of apprenticeship.

Training course

Team leader (level 3)

Hours

Tuesday - Friday, 10.00am - 7.00pm and Saturday, 3.00pm to 9.00pm

40 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Pharmacy Team Leader Apprentice, you’ll play a vital role in supporting both the pharmacy team and the wider community. Working alongside pharmacists and pharmacy staff, you’ll develop leadership and organisational skills that help you manage tasks, people, and priorities effectively.

Key responsibilities will include:

Leading and motivating pharmacy team members to meet daily targets and customer service standards
Supporting training and development for staff, including monitoring performance and providing feedback
Contributing to stock control, resource planning, and the delivery of health services
Working within pharmacy regulations and NHS guidelines to ensure patient safety and compliance
Assisting with project work, service delivery improvements, and quality assurance activities
Communicating clearly with customers, suppliers, healthcare professionals, and team members
You’ll gain structured learning, real-world experience, and complete the Level 3 Team Leader apprenticeship

Where you'll work

Glevum Way
Abbeydale
GL4 4BL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

I & F LIMITED

Your training course

Team leader (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use resources to implement operational and team plans.
Use tools to organise, prioritise and allocate daily and weekly work activities.
Able to collate and interpret data and information and create reports.
Identify and support the development of the team through informal coaching and continuous professional development.
Use information and problem-solving techniques to provide solutions and influence the decision-making process.
Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
Review work processes to identify opportunities to improve performance and for continuous improvement.
Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
Manage others through change by identifying challenges and the activities to resolve them.
Interpret organisational strategy and communicate how this impacts others.
Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
Manage and maintain relationships with a diverse workforce and stakeholders.
Negotiate with and challenge stakeholders to manage change and reduce conflict.
Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
Identify future changes in the sector such as technology advances that may impact their organisation.
Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
Use resources to implement operational and team plans.
Use tools to organise, prioritise and allocate daily and weekly work activities.
Able to collate and interpret data and information and create reports.
Identify and support the development of the team through informal coaching and continuous professional development.
Use information and problem-solving techniques to provide solutions and influence the decision-making process.
Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
Review work processes to identify opportunities to improve performance and for continuous improvement.
Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
Manage others through change by identifying challenges and the activities to resolve them.
Interpret organisational strategy and communicate how this impacts others.
Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
Manage and maintain relationships with a diverse workforce and stakeholders.
Negotiate with and challenge stakeholders to manage change and reduce conflict.
Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
Identify future changes in the sector such as technology advances that may impact their organisation.
Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Your training plan

You will work towards achieving the Level 3 Team Leader Apprenticeship Standard, which includes a blend of off-the-job training and practical workplace learning
The programme covers key areas such as leadership, communication, project management, and team development
Training is delivered through online sessions, portfolio building, and dedicated preparation for the End-Point Assessment

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Analytical skills
Attention to detail
Communication skills
Customer care skills
Enthusiasm
Initiative
IT skills
Logical
Non judgemental
Number skills
Organisation skills
Patience
Pro-active
Problem solving skills
Reliable
Team working

Other requirements

You’ll be working in a busy pharmacy environment where attention to detail and professionalism are essential. You’ll be line managing a minimum of two team members, with potential for more, so strong people skills and a willingness to take responsibility are key. You'll also need to balance study time alongside your daily duties.

About this company

Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.

After this apprenticeship

This apprenticeship provides a strong foundation for a leadership role in community pharmacy
On completion, you may progress into a Pharmacy Manager or Supervisor role, or continue into further leadership and management qualifications
There are also opportunities to support wider NHS services and local health initiatives

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