Customer Service Apprentice Practitioner
GUARDIAN ENVIRONMENTAL SERVICES LTD
Bedfordshire (MK45 2AE)
Closes in 12 days (Thursday 12 June 2025 at 11:59pm)
Posted on 28 May 2025
Contents
Summary
Are you ready to dive into an exciting career where you can learn, grow, and make a difference? If you are a passionate individual eager to advance your career as our newest apprentice, we would be excited to hear from you. As a Client Support Apprentice, you will be at the core of the service team at Guardian Environmental.
- Wage
-
£16,640 a year
Check minimum wage rates (opens in new tab)
Annual Salary
- Training course
- Customer service practitioner (level 2)
- Hours
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Monday - Friday with 30 minutes for lunch 08:30 - 16:30
37 hours 30 minutes a week
- Start date
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Sunday 22 June 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide top-notch customer service while learning new skills
- Create and maintain positive relationships with our clients
- Handle phone queries efficiently and professionally
- Manage call outs and emergencies with calm and composure. Assist with various administrative tasks to keep things running smoothly
- Help with booking maintenance, call outs, and repairs
- Contribute to team projects and bring fresh ideas to improve our processes
Where you'll work
117 Clophill Road
--
Maulden
Bedfordshire
MK45 2AE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
MILTON KEYNES COLLEGE
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2 Apprenticeship Standard:
- Training with Milton Keynes College
- Ongoing training, support and development with the employer
Requirements
Desirable qualifications
GCSE in:
- Maths (grade 9-4)
- English (grade 9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Calm Under Pressure
- Strong Communicator
- Customer-Focused
- Team Player
- Builds Relationships
Other requirements
This is a remote location. A drivers license is preferable, otherwise please research ways to get to and from the employer 5 days a week, plus 1 day a month in to MK College (Bletchley)
About this company
For over thirty years Guardian Environmental have been providing commercial services for clients. We provide air con, heating & plumbing, electrical and facilities maintenance. We work with a variety of clients ranging from student accommodation, to warehouses, offices, care homes and car showrooms. Anything we don’t provide in house we work closely with subcontractors to provide services such as water hygiene testing- roller shutter doors and fire alarms.
After this apprenticeship
- On successful completion of your apprenticeship, you will be offered a full-time position with the option to develop your career with Guardian Environmental Services Ltd
Ask a question
The contact for this apprenticeship is:
MILTON KEYNES COLLEGE
The reference code for this apprenticeship is VAC1000323063.
Apply now
Closes in 12 days (Thursday 12 June 2025 at 11:59pm)
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