Customer Service Apprentice Practitioner

Summary

Are you ready to dive into an exciting career where you can learn, grow, and make a difference? If you are a passionate individual eager to advance your career as our newest apprentice, we would be excited to hear from you. As a Client Support Apprentice, you will be at the core of the service team at Guardian Environmental.

Wage

£16,640 a year

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Annual Salary

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday with 30 minutes for lunch 08:30 - 16:30

37 hours 30 minutes a week

Start date

Sunday 22 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide top-notch customer service while learning new skills
Create and maintain positive relationships with our clients
Handle phone queries efficiently and professionally
Manage call outs and emergencies with calm and composure. Assist with various administrative tasks to keep things running smoothly
Help with booking maintenance, call outs, and repairs
Contribute to team projects and bring fresh ideas to improve our processes

Where you'll work

117 Clophill Road
--
Maulden
Bedfordshire
MK45 2AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MILTON KEYNES COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard:

Training with Milton Keynes College
Ongoing training, support and development with the employer

Requirements

Desirable qualifications

GCSE in:

Maths (grade 9-4)
English (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Calm Under Pressure
Strong Communicator
Customer-Focused
Team Player
Builds Relationships

Other requirements

This is a remote location. A drivers license is preferable, otherwise please research ways to get to and from the employer 5 days a week, plus 1 day a month in to MK College (Bletchley)

About this company

For over thirty years Guardian Environmental have been providing commercial services for clients. We provide air con, heating & plumbing, electrical and facilities maintenance. We work with a variety of clients ranging from student accommodation, to warehouses, offices, care homes and car showrooms. Anything we don’t provide in house we work closely with subcontractors to provide services such as water hygiene testing- roller shutter doors and fire alarms.

After this apprenticeship

On successful completion of your apprenticeship, you will be offered a full-time position with the option to develop your career with Guardian Environmental Services Ltd

Ask a question

The contact for this apprenticeship is: