Business Support Apprentice

Summary

CMG are looking for an outgoing individual to work directly with their logistical and operational teams to ensure recovery solutions are delivered above and beyond customers expectations. This role is ideal for someone personable who enjoys making sure the customer has received the best result possible.

Wage

£16,146 a year

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Annual Salary

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 08:30 - 17:00

40 hours a week

Start date

Sunday 29 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role will work directly with logistical and operational teams to ensure recovery solutions are delivered above and beyond customers’ expectations
Taking incoming communications across a range of mediums (email, telephone etc.) from the CMG Recovery Fleet, Clubs and Customers, you’ll ensure that we respond accordingly and in the appropriate manner at all times.
You’ll develop effective response plans from the correct operating procedures, deploying roadside resources and follow up with all parties involved to ensure the required activity has been undertaken, contributing to the achievement of required performance targets

Where you'll work

CMG,
Wolverton Road,
Milton Keynes
Buckinghamshire
MK14 5AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MILTON KEYNES COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
Training with Milton Keynes College
Ongoing training, support and development with the employer

Requirements

Desirable qualifications

GCSE in:

Maths (grade 9-4)
English (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Team work
Professionalism
Problem solving.

Other requirements

Predicted grades will be accepted. However, any offers made will be conditional, pending actual grades.

About this company

Established in 1972, to provide a 24-hour breakdown and recovery service for cars and light vans in the public domain and motoring organisations. in recent years we have developed some of the cutting-edge facilities within the industry with modern premises to cater for both forensic and accident investigations. Our large fleet of vehicles allows us to cater for everything from a roadside breakdown to major multi-vehicle incidents, with our vigorous fleet replacement program to ensure that we always work with the latest vehicles and equipment. Our transport department caters for logistical movements both nationally and internationally for all types of vehicles, caravans, plant, agriculture vehicles and equipment, access and forklifts using a variety of vehicles of sizes and capabilities. Our multicar movements run all year round in and out of Europe. Our operational teamwork around the clock to give the high-quality service levels that our customers have come to expect. In addition, we employ a highly skilled team of Control Centre operatives who deal with a growing network to support our customer base in their requirements. All this is fully supported by our back-room teams dealing with finance and administration roles within the business.

After this apprenticeship

A role within the company may be on offer upon successful completion of the Apprenticeship

Ask a question

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