Customer Service Apprenticeship
DURAL UK LTD
WEST YORKSHIRE (WF2 7AZ)
Closes in 25 days (Friday 4 July 2025 at 11:59pm)
Posted on 5 June 2025
Contents
Summary
We are seeking a proactive and enthusiastic Customer Service Apprentice to join our team. This is a fantastic opportunity for someone looking to start their career in business administration and customer support.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Full time. 9.00am - 5.00pm, Monday to Friday.
40 hours a week
- Start date
-
Monday 14 July 2025
- Duration
-
1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Respond to customer enquiries via phone and email, providing order updates and tracking information.
- Welcome and assist visitors in a professional and friendly manner.
- Accurately input and process customer orders using internal systems.
- Assist with general administrative duties across the sales office.
- Collaborate with team members and departments to support customer service and operational goals
Where you'll work
UNIT 6/A
HEADWAY BUSINESS PARK DEN
WAKEFIELD
WEST YORKSHIRE
WF2 7AZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HEART OF YORKSHIRE EDUCATION GROUP
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Training will be provided by the Heart of Yorkshire Education Group and will be delivered in the workplace.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
About this company
Dural (UK) Ltd is a fast-growing subsidiary of the Dural GMBH Group, offering cutting-edge profile solutions for a wide variety of flooring applications. Our products serve industries ranging from residential construction to commercial design, supporting installations of tiles, natural stone, parquet, laminate, fitted carpets, and designer coverings. We are committed to delivering quality, innovation, and exceptional customer service.
After this apprenticeship
Opportunity to become a permanent member of staff.
Ask a question
The contact for this apprenticeship is:
HEART OF YORKSHIRE EDUCATION GROUP
The reference code for this apprenticeship is VAC1000323028.
Apply now
Closes in 25 days (Friday 4 July 2025 at 11:59pm)
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