Customer Service Apprenticeship

Summary

We are seeking a proactive and enthusiastic Customer Service Apprentice to join our team. This is a fantastic opportunity for someone looking to start their career in business administration and customer support.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Full time. 9.00am - 5.00pm, Monday to Friday.

40 hours a week

Start date

Monday 14 July 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Respond to customer enquiries via phone and email, providing order updates and tracking information.
Welcome and assist visitors in a professional and friendly manner.
Accurately input and process customer orders using internal systems.
Assist with general administrative duties across the sales office.
Collaborate with team members and departments to support customer service and operational goals

Where you'll work

UNIT 6/A
HEADWAY BUSINESS PARK DEN
WAKEFIELD
WEST YORKSHIRE
WF2 7AZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEART OF YORKSHIRE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training will be provided by the Heart of Yorkshire Education Group and will be delivered in the workplace.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills

About this company

Dural (UK) Ltd is a fast-growing subsidiary of the Dural GMBH Group, offering cutting-edge profile solutions for a wide variety of flooring applications. Our products serve industries ranging from residential construction to commercial design, supporting installations of tiles, natural stone, parquet, laminate, fitted carpets, and designer coverings. We are committed to delivering quality, innovation, and exceptional customer service.

After this apprenticeship

Opportunity to become a permanent member of staff.

Ask a question

The contact for this apprenticeship is: