HR Apprentice

Summary

Following two successful apprenticeships, we are looking for a new apprentice to join our internal HR and recruitment team. We are a small team that manage the whole employee lifecycle, from candidate management, onboarding to managing leavers, and everything in between!

Wage

£18,000 a year

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Salary range: £18,000 to £23,810.

Training course

HR support (level 3)

Hours

Monday to Friday 8am - 5pm

37 hours 30 minutes a week

Start date

Monday 30 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role will sit within our administration team but also support recruitment and the HR advisory team as required, really giving our apprentice the full HR experience and a broad understanding of HR practices.

Main Responsibilities:

To deal with all incoming and outgoing correspondence to the HR Department, both paper-based and electronic, ensuring standards of accuracy and professionalism are maintained at all times
To deal with incoming telephone calls from customers ensuring standards of professionalism and confidentiality are maintained at all times
To manage the HR email inboxes ensuring that all correspondence is dealt with in a timely and appropriate manner
To create, order and maintain all necessary filing systems in relation to employee records and/or HR related activities
Understand Right to Work requirements in relation to new employees and working with the HR admin team to ensure Right to Work documents are maintained

Where you'll work

Matrix House
2 North Fourth Street
Milton Keynes
MK9 1NJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MILTON KEYNES COLLEGE

Your training course

HR support (level 3)

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What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

HR Support Level 3.

Training with Milton Keynes College.

Ongoing training, support and development with the employer.

Requirements

Essential qualifications

GCSE in:

Maths (grade C / 4)
Maths (grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Logical
Initiative

Other requirements

Due to the nature of the role and industry, candidates must be 18+ in order to apply.

About this company

Merkur Casino UK are part of the Gauselmann Group, a family-owned German company which trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe with over 200 Merkur Slots High Street venues in the UK and a Casino in Aberdeen.

https://merkurcasinouk.com/ (opens in new tab)

After this apprenticeship

A role within the company may be on offer upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

Cat Brown

Apprenticeships@mkcollege.ac.uk

01908637056

The reference code for this apprenticeship is VAC1000322997.

Apply now

Closes in 20 days (Friday 20 June 2025 at 11:59pm)

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