Business Support Apprentice
COWAN RECOVERY LIMITED
Milton Keynes (MK14 5AA)
Closes in 20 days (Friday 20 June 2025 at 11:59pm)
Posted on 28 May 2025
Contents
Summary
CMG are looking for an outgoing individual to work directly with their logistical and operational teams to ensure recovery solutions are delivered above and beyond customers' expectations. This role is ideal for someone personable who enjoys making sure the customer has received the best result possible.
- Wage
-
£16,146 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday – Friday: 08.30 – 17.00pm
40 hours a week
- Start date
-
Tuesday 1 July 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will work directly with logistical and operational teams to ensure recovery solutions are delivered above and beyond customers’ expectations.
Taking incoming communications across a range of mediums (email, telephone etc.) from the CMG Recovery Fleet, Clubs and Customers, you’ll ensure that we respond accordingly and in the appropriate manner at all times.
You’ll develop effective response plans from the correct operating procedures, deploying roadside resources and follow up with all parties involved to ensure the required activity has been undertaken, contributing to the achievement of required performance targets.
Where you'll work
The Walnuts
Wolverton Road, Blakelands
Milton Keynes
MK14 5AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
MILTON KEYNES COLLEGE
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Training with Milton Keynes College (1 day a month, blended learning of online and in person).
Ongoing training, support and development with the employer.
More training information
- Communication skills
- Team work
- Professionalism
- Problem solving
Requirements
Desirable qualifications
GCSE in:
- English (grade C / 4)
- Maths (grade C / 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
About this company
Established in 1972, to provide a 24-hour breakdown and recovery service for cars and light vans in the public domain and motoring organisations. in recent years we have developed some of the cutting-edge facilities within the industry with modern premises to cater for both forensic and accident investigations. Our large fleet of vehicles allows us to cater for everything from a roadside breakdown to major multi-vehicle incidents, with our vigorous fleet replacement program to ensure that we always work with the latest vehicles and equipment. Our transport department caters for logistical movements both nationally and internationally for all types of vehicles, caravans, plant, agriculture vehicles and equipment, access and forklifts using a variety of vehicles of sizes and capabilities. Our multicar movements run all year round in and out of Europe. Our operational teamwork around the clock to give the high-quality service levels that our customers have come to expect. In addition, we employ a highly skilled team of Control Centre operatives who deal with a growing network to support our customer base in their requirements. All this is fully supported by our back-room teams dealing with finance and administration roles within the business.
After this apprenticeship
A role within the company may be on offer upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
MILTON KEYNES COLLEGE
Cat Brown
Apprenticeships@mkcollege.ac.uk
01908637056
The reference code for this apprenticeship is VAC1000322992.
Apply now
Closes in 20 days (Friday 20 June 2025 at 11:59pm)
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