Customer Service Apprenticeship

FINANCE PLANNING SURVEYING SERVICES LTD

WEST SUSSEX (RH17 7QX)

Closes in 9 days (Tuesday 17 June 2025 at 11:59pm)

Posted on 27 May 2025

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Summary

As a Customer Service Assistant, you will be dealing with customer enquiries, post, meetings and greetings and supporting the administration team.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9am - 5pm.

37 hours 30 minutes a week

Start date

Tuesday 24 June 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Dealing with enquiries over the telephone and by email.
  • Allocating enquiries.  
  • Providing feedback to customers.
  • Excellent introduction to a customer service role where skills are transferable. There will also be a career path for the successful candidate. 

Where you'll work

HURSTWOOD LANE
HAYWARDS HEATH
WEST SUSSEX
RH17 7QX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Phone etiquette

About this company

Financial Services

https://financeplanning-mortgagenetwork.co.uk/ (opens in new tab)

After this apprenticeship

It is anticipated that, upon successful completion of the Apprenticeship, and assuming good performance, that a permanent position will be available. 

Ask a question

The contact for this apprenticeship is:

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

The reference code for this apprenticeship is VAC1000322711.

Apply now

Closes in 9 days (Tuesday 17 June 2025 at 11:59pm)

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