Apprentice ICT Support Technician

Summary

We are looking for a highly motivated and enthusiastic individual to join our ICT team as an ICT Support Technician and undertake a Level 4 Network Engineer Apprenticeship. This role offers a unique opportunity to gain hands-on experience in a dynamic educational environment whilst developing advanced skills in network engineering.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Actual pay will be £13,535 per annum as this is a term-time only, plus 20 days role

Training course

Network engineer (level 4)

Hours

Monday - Thursday, 8.30am - 4.30pm and Friday, 8.30am - 4.00pm

37 hours a week

Start date

Tuesday 1 July 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provides 1st, 2nd and 3rd line support to staff by way of advice and making direct, operational changes to ICT systems whilst delivering value to ensure the Service delivery is of a high and professional quality for all users
Support systems and implementation involving infrastructure and security and making relevant upgrades and changes under the direction of the Senior ICT Manager
Project manage infrastructure and security initiatives under delegated authority from the Senior ICT Manager
Implement and maintain security systems to protect hardware, data and confidential information in a segmented and flexible manner

Where you'll work

Biggin Hill Primary School Biggin Avenue
Hull
HU7 4RL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

VQ SOLUTIONS LTD

Your training course

Network engineer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems
apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

Network Engineer Level 4 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade C or above)
Maths (grade C or above)

Other in:

Relevant subject (grade Level 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

About this company

Horizon Academy Trust is a caring community of children, parents, staff and governors. Together we continually strive to provide a happy, supportive and safe environment for children to learn and realise their potential. This post presents the right candidate with the chance to make a significant contribution to the future development of the Trust and to the outcomes of our pupils. We can offer: • The opportunity of working within a supportive, friendly environment in a well-run and respected Trust. • Pension Scheme. • Term-time hours • CPD opportunities As an employee of the trust you may be required to work at other schools within the MAT.

https://www.horizonacademytrust.co.uk/ (opens in new tab)

Company benefits

The experience of working within a supportive, friendly environment in a well-run and respected Trust Opportunities for professional development and career growth. Pension scheme. Term-time hours. Mileage expenses reimbursed at HMRC rates.

After this apprenticeship

Network Engineer
School IT Technician

Ask a question

The contact for this apprenticeship is: