Information Communications Technician Apprentice

Summary

Nifco are looking for an apprentice to join their team, to work towards a level 3 Information Communications Technician Apprenticeship. The successful learner receive training and become familiar with a wide range of computer related functions in order to assist the Information Technology Department in its operational and Development activities.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Information communications technician (level 3)

Hours

Monday to Thursday, 08:00 to 16:45. Friday, 08:00 to 12.00.

37 hours a week

Start date

Monday 30 June 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties and Responsibilities:

Under supervision and following appropriate instruction and training, carry out the following:

Become conversant with server, PC operating systems and their peripheral equipment.
Assist the Service Desk / Computer Operators with operational functions as required, for example, dealing with basic enquiries and support requests in an effective and courteous manner.
Operate computer equipment and complete I.T. service specific tasks in line with team processes and procedures.
Assist the Service Desk / Computer Operators with First Line Support as required, for example, using standard and I.T. service-specific software packages and systems,etc.
Installation of PCs, support and maintenance of distributed computer hardware and software, including dealing with new and replacement equipment for users.
To actively participate in your own development plan which will be agreed with your line manager and the assessor from the training provider.
To achieve personal development targets, as agreed with I.T. Manager.
To take part in meetings, supervision, training, and other events to assist with your development, as requested by I.T. Manager.
To undertake a development programme leading to a recognised apprenticeship qualification.
Carry out any other duties that are within the scope and grading of the post which could also be requested by the I.T. Manager or I.T. Director.

Where you'll work

Nifco House Durham Lane Eaglescliffe
Stockton-On-Tees
TS16 0PS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

MBRO Roles Day release at Middlesbrough College.

On and off-the-job training.

Working towards a level 3 Information Communication Technician Apprenticeship:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Analytical skills
Communication skills
Logical
Team working

Other requirements

This vacancy is to start immediately therefore you must be available to start before applying. Northern Skills will check candidates' eligibility prior to any interviews.

About this company

Nifco is built on values which provide the framework for everything we do – these values are called the Nifco Spirit. Fostered at Nifco’s inception and passed down from member to member, this spirit has been the engine of growth for Nifco. With this spirit, we gain the strength to constantly look for innovations without fear of failure, and boldly face the challenge of new work. Above all, an enterprise has to strive to increase its profits. It is only profitable enterprises that are able to improve their employees’ well-being, give returns to shareholders, and to contribute to the overall benefit of society. We have been able to assure the continuance of the company and the growth of Nifco by producing outstanding results with a small team of people who hone their talents together.

After this apprenticeship

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

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