IT Support Technician Apprentice (L3) – CRP Subsea – Skelmersdale WN8 8EA– £15,311.40 to £24,761.88 – Find an apprenticeship

Summary

CRP Subsea are looking for an IT apprentice to help support the current IT systems in their Skelmersdale facility. The successful candidate will take a hands-on role in dealing with a variety of hardware, software, networking and telephony issues.

Wage

£15,311.40 to £24,761.88, depending on your age

National Minimum Wage

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Training course

Information communications technician (level 3)

Hours

Monday to Friday between 8:30am - 5:00pm.

39 hours a week

Start date

Monday 14 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Supporting the business with any IT issues / requests
Assisting with the setup / maintenance / de-commissioning of any IT hardware as required
Assisting users with the setup of telephony systems – both softphone and physical
Assisting users with mobile phone setup
Liaising with 3rd parties when required to resolve issues or perform upgrades
Monitoring current systems to ensure that hardware / software is up-to-date
Assisting with any physical moves of IT equipment
Educating users on the use of IT systems
Ensuring documentation is up-to-date

Main Duties:

Being the first point of contact for all IT queries
Creating and maintaining user accounts throughout various IT systems, including Active Directory
User accounts
Troubleshooting operating system, hardware and application issues
Maintaining a virtual server infrastructure including hardware
Commissioning, repairing and de-commissioning IT equipment as required
Supporting the wider team with their commitment to cybersecurity
Configuration and deployment of secured mobile devices
Learning PowerShell and creating scripts for regular support requests

Where you'll work

Crp Subsea Limited Stanley Way Stanley Industrial Estate
Skelmersdale
WN8 8EA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.

The training covers the core occupational duties.

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Team working
Initiative
Willingness to learn
Ability to work independentley
Strong interpersonal skills
Research skills

Other requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships. Eligibility You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years Hold valid residency status Have the right to work in the UK

About this company

Using advanced material technology, CRP Subsea provides high integrity solutions for the harshest and most demanding offshore environments. CRP Subsea specialises in the development and production of polymer and syntactic foam-based buoyancy and protection products for the offshore renewables and oil & gas industries. Core values At CRP Subsea we display the Trust, Commitment and Respect that everyone deserves and strive to work as a team and not as individuals. But our team goes even further by… Taking personal responsibility for our words, actions and results Understanding the needs of our customers and striving to exceed their expectations Leading by example and challenging the status quo to improve ourselves, our company and our success CRP Subsea – where everybody is encouraged to make a difference

https://www.crpsubsea.com/about-us/ (opens in new tab)

After this apprenticeship

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.

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