Business Administration Apprentice (Merseyside)

Summary

We are excited and have an opportunity for a Business Administration Apprentice - Repairs to join our Team. The applicant will work to support the successful delivery of repairs, compliance, damp and mould cases reinvestment and environmental works by our internal team and contractors.

Wage

£22,932 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, times to be confirmed.

35 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role itself is interesting and varied working between business support functions such as scheduling and admin, and covering a wide range of tasks such as; job logging, contractor and supplier invoice processing, assisting schedulers, weekly reporting.

Duties:

Committed to learning and gaining qualification within agreed timeframes
To carry out the duties and responsibilities of the post in compliance with the Plus Dane Housing’s commitment to Equality, Diversity and Inclusion
To provide support across the Repairs and Environmental Teams in the processing of invoices through IT systems and liaising with Contractors and Suppliers in the resolution of queries
To provide support to the Scheduling team for Repairs Team, Environmental Team, Surveying Team and Contractor job logging and scheduling
Support in the timely and accurate updating and storing of company records – Vehicles, Damp Cases, Electrical and Gas Compliance Certification, Materials, Contractors
Support the Senior Scheduler in the production and distribution of daily, weekly, monthly, and ad hoc reports from repairs systems
Support the Senior Scheduler in the review and rectification of aged and incomplete system records
To provide support to Surveyors and Team Leaders including arranging inspections
To co-operate with Plus Dane in complying with relevant health and safety. legislation, policies and procedures in the performance of the duties of the post
To maintain confidentiality and observe data protection and associated guidelines where appropriate
To undertake any other similar duties as may be reasonably be expected of the post holder

Where you'll work

Atlantic Pavilion
Salt House Quay
Royal Albert Dock
Liverpool
L3 4AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MACCLESFIELD COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprenticeship training is delivered virtually and you are not required to attend Macclesfield College.

Requirements

Essential qualifications

GCSE in:

ICT (grade 4/C)
Maths and English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Accuracy

Other requirements

The vacancy will close early if 100 applications are received.

About this company

We are a housing association with a strong social purpose. We employ almost 600 people and have more than 13,500 homes across Merseyside and Cheshire. We are an ambitious organisation striving to provide the very best possible services to over 30,000 customers who live in our homes. What unites us, as a team of colleagues, is our social purpose, strong values base and the positive impact that we can have on the communities our customers live in. We are committed to providing safe and secure homes for our customers, as well as delivering services that support them to live happy, healthy and fulfilled lives. At Plus Dane we are committed to Equality, Diversity and Inclusion. We encourage applications from all diverse backgrounds and all ages. If you have just left education, returning from a career break, or looking for a new direction we would love to hear from you.

http://www.plusdane.co.uk (opens in new tab)

After this apprenticeship

After completion of your apprenticeship, you will be supported to apply for full-time positions within the business.

Ask a question

The contact for this apprenticeship is:

MACCLESFIELD COLLEGE

Maxim Business Training

apprenticeship.recruitment@macclesfield.ac.uk

01625410022

The reference code for this apprenticeship is VAC1000322292.

Apply now

Closes in 11 days (Sunday 8 June 2025 at 11:59pm)

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