IT Support Apprentice

Summary

Zervio is an all-in-one SaaS platform that revolutionizes the management of solar energy projects for solar installation companies.

Wage

£15,000 a year

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Training course

IT solutions technician (level 3)

Hours

Monday - Friday 8:30am-5pm.

37 hours 30 minutes a week

Start date

Monday 16 June 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are seeking a proactive and eager IT Support Apprentice to join our team. This is an exciting opportunity to kick-start your career in IT within a fast-growing, innovative company in the renewable energy sector. As an IT Support Apprentice, you will be responsible for assisting with day-to-day technical support tasks, troubleshooting, and ensuring that all internal systems and users can effectively use Zervio’s software and hardware tools.

Where you'll work

50 Channel Way
Southampton
SO14 3GD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LEARNING FOR FUTURES LTD

Your training course

IT solutions technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

Gain hands-on experience in IT support within a cutting-edge SaaS company
Opportunity to develop a wide range of skills in a growing industry.
Work with a passionate team dedicated to advancing renewable energy solutions
Potential for career growth within the company as you gain experience
Supportive, innovative, and collaborative work environment

Multi-channel marketer: Equal to Level 3 (A level)

All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources.

This ensures apprentices can develop their skills while balancing work commitments.

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.

We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Throughout the program, you will receive dedicated support from your tutor to ensure your success.

Upon completing your apprenticeship, you will be awarded the Level 3 Multi-Channel Marketer Apprenticeship Standard.

Requirements

Desirable qualifications

GCSE or equivalent in:

GCSE Maths and English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Communication skills

Other requirements

If you're excited about technology and renewable energy, this is your chance to build a meaningful career in IT. Apply today and be part of the Zervio team!

About this company

Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.

After this apprenticeship

Ongoing career development and progression opportunities upon successful completion of the apprenticeship.

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