Business Support Assistant Apprentice

Summary

To assist in implementing actions to meet and maintain administrative and financial standards, and help develop the philosophy, goals and objectives for the administrative and financial practice. You will also help in the evaluation of the standards of administrative and financial competence.

Wage

£11,778 to £19,047.60, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 9am to 5pm or as directed by the manager

30 hours a week

Start date

Monday 8 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Maintain administrative and financial skills at a current level and undertake such training and development as may from time-to-time be required to maintain that currency of practice
To assist in providing administrative and financial services for the company in accordance with current best practice
Help supervise the administrative and financial services within the company in accordance with agreed standards, legislative requirements, relevant regulations, in line with accepted best practice and within the financial plans agreed from time-to-time
Participate in the maintenance of the company’s management information systems
Ensure people’s monthly invoices are sent timeously, recording the receipt of payments
Systematically process the financial invoicing to the paying authority
Attend meetings of service users and relatives to answer any questions they may have
Systematically solve day-to-day problematical issues which arise
Ensure accurate accounts are kept of all financial transactions
Audit records to ensure compliance with company policies and ensure that service users’ rights are protected
Maintain service users’ files, ensuring all documents are obtained following company policy
Maintain staff files, ensuring all documents are obtained following company policy
Formulate an annual planner of the various billing dates and dates of meetings
Audit all administrative functions of the company’s quality assurance systems to ensure the service is fully compliant

Where you'll work

ROOM E 12 & E 17
FLOOK HOUSE
BELVEDERE ROAD
TAUNTON
TA1 1BT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BRIDGWATER AND TAUNTON COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Bridgwater & Taunton College are offering the Level 2 Business Support Assistant, which is currently being developed by the Institute for Apprenticeships and Technical Education. More information will be available closer to the date.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Problem solving skills
Administrative skills

About this company

Amber Rose Healthcare is a family friendly service which offers support through a person-centred approach. This includes people with ill mental health, older people, those with learning disabilities and difficulties and autism. People who need assistance to continue living in their own homes and communities. Our aim is to provide a social care service that focuses on developing people’s personal resources and resilience so that they can be enabled to take a full part in the life of the community to which they belong. We are firmly committed to developing an asset or strengths-based approach to addressing people’s social and personal care needs in full co-production with them. Amber Rose Healthcare values are working together, respect and dignity, everybody counts, commitment to quality of care, compassion, and improving lives.

https://amberrosecare.co.uk/ (opens in new tab)

After this apprenticeship

Option to roll on to Level 3 Business Administrator if agreed by BTC and employer

Ask a question

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