Business Support Apprentice

Summary

Join our growing Physiotherapy & Wellbeing centre and gain real admin and operational experience with a purpose. At HSR, you’ll support our dynamic team of practitioners and senior leadership team while training towards your Business Administrator Level 3. If you’re organised, curious, and ready to get stuck in, we want to hear from you!

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 09.00 - 15.30. 30min Lunch.

30 hours a week

Start date

Monday 14 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of our friendly and supportive team, you will:

Greet clients, manage bookings and enquiries, and keep daily operations running smoothly
Support the Senior Leadership Team with diary management, meeting coordination, and project admin
Assist with marketing and social media, including creating and scheduling posts, updates for the website, and social platform community engagement
Use business systems to update client records, manage stock, support audits, and maintain quality standards
Assist with meetings, events and promotional days

Please note: Some of our clients have complex needs, including catastrophic injuries, neurological conditions, or disabilities. You may be supporting people who use wheelchairs, communication aids, or need additional time and care. Full training will be given, and you’ll always be supported by our team.

Where you'll work

BLACK BIRCHES
HADNALL
SHREWSBURY
SY4 3DH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHREWSBURY COLLEGES GROUP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be required to attend Shrewsbury Colleges Group, London Rd Campus one day per week (term time) for your taught input and the remainder of the working week will be based in the workplace.

Requirements

Essential qualifications

GCSE in:

maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Non judgemental

Other requirements

We’re a values-led organisation passionate about health, rehabilitation, wellbeing, and helping people live better lives. You’ll be joining a small but mighty team where your ideas are welcome, and your growth is supported. If you're someone who’s positive, proactive, and ready to learn, even on the busiest days, then you'll fit right in.

About this company

Healthsec Rehab is a friendly, forward-thinking Physiotherapy and Wellbeing Centre in Shrewsbury. We help people recover from injuries, manage long-term conditions, and feel better in everyday life. Our team includes physiotherapists, wellbeing coaches, and specialists who use everything from hands-on care to cool tech AR rehab games and AI robotics. It’s a great place to learn, grow, and be part of something that makes a real difference to our communities.

http://www.healthsec.uk (opens in new tab)

After this apprenticeship

This apprenticeship could lead to a permanent role at Healthsec Rehab as a Business Administrator, Marketing Assistant, or Operations Support Officer. You’ll also gain skills that open doors to careers in healthcare admin, wellbeing services, and leadership support roles across the NHS and private health sectors. Further development opportunities may include specialist qualifications in HR/ Organisational Development, Marketing or Project Management.

Ask a question

The contact for this apprenticeship is:

SHREWSBURY COLLEGES GROUP

Jules Rhodes

julesr@shrewsbury.ac.uk

01743 653 460

The reference code for this apprenticeship is VAC1000320959.

Apply now

Closes on Friday 20 June 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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