Sales Support Business Administrator Apprentice

Summary

Are you ready to kick-start your career? Working with us, you will gain hands-on experience, develop new skills, and achieve a Level 3 Business Qualification while working in a supportive and inspiring environment. If you’re reliable, keen to learn and ready to grow, we’d love to hear from you!

Wage

£16,575 a year

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Salary is dependent on skills and experience. Salaries are reviewed annually in September. Bonus: After a successful probationary period, the employee is eligible to join the company bonus scheme.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.45am - 5.00pm - 45 minutes per day for lunch.

37 hours 30 minutes a week

Start date

Monday 23 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Overall Purpose of Job:

To assist in day to day administrative tasks in support of company sales and by doing so to contribute to the financial success of the company.

Key Responsibilities after training will include:

Answer/process customer telephone queries from customers, suppliers and colleagues
Take customer orders over the telephone
Distribute incoming enquiries email to the relevant person
Use Sage to produce sales order delivery notes and customer invoices
Place orders with suppliers for stock items
Run reports from sage for daily profit figures
Process customer remittance advices
Process customer audits and keep records
Verify and post supplier bills on Sage
Credit Control - chase outstanding customer invoices by telephone and email

Other Duties:

Submit meter readings
Manage gas and electricity contract renewals for the business
Prepare an agenda and take minutes in team meetings
Complete documentation from customers requesting company information
Any other office duties, as required
Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and Confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.

Where you'll work

NORTHAVON BUSINESS CENTRE
DEAN ROAD
YATE
BRISTOL
BS37 5NH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful candidate will be enrolled on the Level 3 Business Administrator Standard, which is equivalent to 2 A Levels - delivered on-line.

As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:

Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English may be completed if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio

Requirements

Essential qualifications

GCSE in:

maths & English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Initiative

Other requirements

The vacancy may close early if the right applicant is found.

About this company

Star office Management has been in operation since 2008. We provide office administration, storage and distribution services to Health Edge Solutions Ltd with whom we share office and stores space at Units 16-19 Northavon Business Centre, Dean Road, Yate. Health Edge Solutions has been in operation since 1996. Health Edge specialises in the provision of computerised and manual tracking, traceability and quality audit trail systems to the NHS and private health sector. In addition to our IT systems, Health Edge also supplies a large range of reusable and single use consumables to the Health Service. We currently support more than 200 hospitals and decontamination units across the UK and Ireland with our computerised traceability software and consumables products. Star Office Management employ a team of 14 people who work with Health Edge Solutions who employ a further 20 people.

https://www.health-edge.co.uk/ (opens in new tab)

Company benefits

Increased Holiday Entitlement. Company Bonus Scheme. Pension Scheme. Life Assurance and Critical Illness Cover. Health Plan.

After this apprenticeship

Progression to a permanent role for the right applicant after completion of the apprenticeship
Once relevant experience is gained there may be the opportunity for hybrid working, with 1 or 2 days working from home

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Katrina Clarke

katrina.clarke@cmsvoc.co.uk

01924 470477

The reference code for this apprenticeship is VAC1000320632.

Apply now

Closes in 22 days (Monday 9 June 2025 at 11:59pm)

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