Customer Service and Admin Apprentice
WELLY WAREHOUSE LIMITED
Chorley (PR7 7JN)
Closes on Friday 27 June 2025
Posted on 14 May 2025
Contents
Summary
This vacancy is for a Customer Service and Admin Apprentice based in Buckshaw Village. The successful applicant will have the opportunity to support the business with general administrative duties as well as other ad hoc duties defined by management.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9am - 5:30pm
40 hours a week
- Start date
-
Monday 7 July 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Welly Warehouse is widely recognised as the UK's leading online retailer of wellington boots, with nearly 2 decades of experience online.
We are looking for a customer service assistant to join our office-based online sales team in Buckshaw Village.
The role is primarily customer-focused and will involve:
- Answering customer telephone calls
- Raising tickets for all enquiries within our web-based CRM software
- Responding to email enquiries
- Liaising with suppliers over the telephone and email
- Contacting customers via telephone/email to advise of delays or other order issues
- Tracking parcels and assisting customers with delivery problems and queries
- Dealing with warranty issues and claims
- Opening and processing customer returns
- Plus, a broad variety of other admin tasks
Where you'll work
Unit 23, Roundhouse Court
Barnes Wallis Way, Buckshaw Village
Chorley
PR7 7JN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TRAINING 2000 LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- BTEC Level 3 Diploma in Business Administration, QCF
- Functional Skills Level 2 maths and English can be obtained on the course if you don’t already hold these qualifications
Requirements
Essential qualifications
GCSE in:
- English (grade 4 (C))
- Maths (grade 4 (C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Other requirements
Please do not contact the company directly. Please note - we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply as soon as possible if you wish to be considered for this role.
About this company
Welly Warehouse is widely recognised as the UK's leading online retailer of wellington boots, with over 20 years of experience online.
After this apprenticeship
The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start.
Ask a question
The contact for this apprenticeship is:
TRAINING 2000 LIMITED
Morgan Horne
morgan.horne@t2000.co.uk
0125454659
The reference code for this apprenticeship is VAC1000320517.
Apply now
Closes on Friday 27 June 2025
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.