Business Administration Apprenticeship
COOKLAW SOLICITORS LTD
Sunderland (SR5 3XB)
Closes in 15 days (Friday 30 May 2025 at 11:59pm)
Posted on 14 May 2025
Contents
Summary
At Cook Law we have a vision to create a progressive law firm which prides itself on an informal and relaxed approach to legal services. If you are successful, you will demonstrate a client-centric and friendly attitude in your provision of legal services.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday-Friday 9am-5pm
37 hours 30 minutes a week
- Start date
-
Monday 9 June 2025
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Office Support – To support all fee earners, secretaries, and heads of department with the day-to-day running of the back-office function, to include but not limited to:
- Photocopying, filing, and scanning documents
- Meeting and greeting clients, as required
- Responding to client queries by email and telephone, ensuring such enquiries are dealt with in a professional and timely manner
- File opening
- Diary management
- Updating the firm’s case management system, as required
- Liaising with colleagues
- Ensuring that the company’s policies and procedures are updated and adhered to at all times
- Opening, sorting, and distributing incoming post
- Collating and sending outgoing post
- Monitoring stationery levels and reordering as and when required
These are not exhaustive, and Cook Law reserves the right to amend such duties and responsibilities, so long as they remain within your skillset, as and when appropriate.
Where you'll work
2 Colima Avenue
Sunderland Enterprise Park
Sunderland
SR5 3XB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SPRINGBOARD SUNDERLAND TRUST
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Face-to-face teaching will take place fortnightly in Springboard Sunderland Trust within our head office in Pallion.
More training information
The training plan will reflect both the apprentices' and employers' needs and will be adjusted depending on experience.
Requirements
Essential qualifications
GCSE in:
- English (grade FS Level 2 or Grade 4 GCSE)
- Maths (grade FS Level 2 or Grade 4 GCSE)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
- Professional
- Self-motivated
About this company
Our rich history combined with our unwavering commitment to excellence allows us to offer diverse legal expertise across various practice areas. We are a dedicated team of professionals you can rely on for personalised legal guidance. We’re here to guide you with our expert knowledge, advocate for your interests, and achieve the best possible outcome no matter what the situation.
After this apprenticeship
There is scope for progression within the organisation once the apprenticeship is completed.
Further learning and development may lead you to routes such as HR or finance.
Ask a question
The contact for this apprenticeship is:
SPRINGBOARD SUNDERLAND TRUST
Gemma
gdodds@springboard-ne.org
07783149162
The reference code for this apprenticeship is VAC1000320452.
Apply now
Closes in 15 days (Friday 30 May 2025 at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.