Network Engineer Support Apprentice
CERULEAN SOLUTIONS LTD
Barnet (EN4 0DZ)
Closes on Tuesday 24 June 2025
Posted on 14 May 2025
Contents
Summary
We are looking for a motivated and tech-savvy individual to join our IT team as a network engineer who will be responsible for providing outsourced support our clients IT systems.
- Wage
-
£19,000 a year
- Training course
- Network engineer (level 4)
- Hours
-
Monday to Friday, 9:15am to 5.15pm.
35 hours a week
- Start date
-
Wednesday 25 June 2025
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your primary duties will include providing remote support, maintenance of computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary.
Key responsibilities:
- Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations
- Performing disaster recovery operations and data backups when required
- Protecting data, software, and hardware by coordinating, planning, and implementing network security measures
- Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
- Replacing faulty network hardware components when required
- Maintaining, configuring, and monitoring virus protection software and email applications
- Monitoring network performance to determine if adjustments need to be made
- Conferring with network users about solving existing system problems
- Operating master consoles to monitor the performance of networks and computer systems
- Coordinating computer network access and use
- Designing, configuring, and testing networking software, computer hardware, and operating system software
Where you'll work
120 Cockfosters Road
Barnet
EN4 0DZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SOLVEWAY LIMITED
Your training course
Network engineer (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- apply the appropriate tools and techniques when securely operating and testing networks
- install and configure the elements required to maintain and manage a secure network
- implement techniques to monitor and record systems performance in line with defined specifications
- maintain security and performance of the system against known and standard threats
- apply the appropriate tools and techniques to identify systems performance issues
- apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
- communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
- upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
- record task details whether face-to-face, remote or in writing in line with ogranisational requirements
- interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
- monitor, identify and implement required maintenance procedures
- implement techniques to optimise systems performance in line with defined specifications
- organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
- explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
- operate securely and apply the appropriate process, policies and legislation within their business responsibilities
- communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
- apply the appropriate level of responsibility when planning and prioritising work tasks
- apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
- ensure compliance of network engineering outputs with change management processes
- select the appropriate tools and comply with organisation policies and processes when upgrading systems
- apply the appropriate tools and techniques when securely operating and testing networks
- install and configure the elements required to maintain and manage a secure network
- implement techniques to monitor and record systems performance in line with defined specifications
- maintain security and performance of the system against known and standard threats
- apply the appropriate tools and techniques to identify systems performance issues
- apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
- communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
- upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
- record task details whether face-to-face, remote or in writing in line with ogranisational requirements
- interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
- monitor, identify and implement required maintenance procedures
- implement techniques to optimise systems performance in line with defined specifications
- organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
- explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
- operate securely and apply the appropriate process, policies and legislation within their business responsibilities
- communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
- apply the appropriate level of responsibility when planning and prioritising work tasks
- apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
- ensure compliance of network engineering outputs with change management processes
- select the appropriate tools and comply with organisation policies and processes when upgrading systems
Your training plan
Network Engineer Level 4 Apprenticeship Standard.
The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date; however, training is typically 1-day per week.
MODULES COVERED:
- CompTIA Security+
- CompTIA Network+
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4+)
- Maths (grade C/4+)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
Cerulean Solutions is an Information Technology company providing integrated solutions for small to medium sized businesses. The company has been trading since 2000 and has developed a strong client base. Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.
After this apprenticeship
We are looking to offer full-time employment upon successful completion of the apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually.
Ask a question
The contact for this apprenticeship is:
SOLVEWAY LIMITED
Catherine
catherinewingrove@solveway.co.uk
The reference code for this apprenticeship is VAC1000320415.
Apply now
Closes on Tuesday 24 June 2025
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