HR Support Apprentice

Summary

As an apprentice with HR and Culture Change, you will play a central role , helping to recruit, develop, and support employees. You will begin to build your HR skills to deliver solutions and provide tailored advice. Your role includes offering professional HR guidance to managers and staff, in line with council policies and best practices.

Wage

£23,656 a year

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Training course

HR support (level 3)

Hours

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

37 hours a week

Start date

Friday 1 August 2025

Duration

2 years

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

With support from the HR Advice Team provide advice and guidance to managers on policy, process and HR System related matters, ensuring advice given is in accordance with council’s HR policies and procedures
Learn how to work collaboratively in a matrix manner to deliver high performance and being proactive to ask questions, escalate issues and risks
Where enquiries need to be escalated to other HR colleagues, take accurate information from enquirers, ensuring that sufficient detail is relayed to ensure appropriate follow up action
Work with other members of the HR Advice team to resolve queries and articulate outcomes to employees/managers as appropriate
Support the job evaluation process, arranging panels and invitations to attendees, preparing and circulating job evaluation packs and correspondence as appropriate, and become familiar with how to use and extract data from the Job Evaluation system
Update ePersonnel files to include scanning documents onto the Portal, transferring electronic documents to SharePoint (for archived files) as requested e.g. for job evaluation outcomes
Become familiar with other specialised HR systems and processes providing administrative support as required
Contribute during meetings and one to one sessions to develop knowledge and understanding of the HR functions
Promote a positive and professional image for the HR team
Work under supervision to learn new skills and be proactive in learning, taking ownership of their own development and growth
To undertake administrative duties within the service as required
To work flexibly across the service as required
Liaising with external organisations to ascertain information i.e. payroll queries
Undertake the associated Apprenticeship qualification making sure that all targets are achieved. This may include attending off site training as needed

Where you'll work

County Hall
New Road
Oxford
Oxfordshire
OX1 1ND

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BPP UNIVERSITY LIMITED

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

The course contains four modules, detailed below, which take place over a 12 month period. The time you dedicate to studying for your CIPD Level 3 course will vary based on your learning style, schedule, and other commitments. As a guide, you can expect to spend around six to eight hours per week on your studies. You can complete the course quicker than 12 months

Each module contains a number of online sessions, lasting around two hours. These provide an opportunity to check in with our expert tutors and provide the structure to plan your study around. We recommend attending these sessions live wherever possible as it gives you the chance to interact and ask questions. However, we understand this won’t always be possible, so all live sessions are recorded and available to rewatch throughout the duration of your course.

All learning materials are provided online through your BPP Hub account. These are a mix of materials ranging from text, bite-size videos and interactive elements. These have been designed by our experts to support your learning and provide flexibility in how you engage with the course content. Along with the live sessions, your learning materials will prepare you for the written assessments you will prepare and be marked on for each module.

Requirements

Essential qualifications

GCSE in:

5 GCSEs of any subject, including Maths and Englis (grade A-C / Grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave.

About this company

We're the local authority for Oxfordshire, committed to delivering top quality services and value for money on behalf of the county's 600,000+ residents.

After this apprenticeship

Following succesful completion of your apprenticeship we will support you to apply for roles available within our organisation.

Ask a question

The contact for this apprenticeship is:

Oxfordshire County Council

Nairne Barker

nairne.barker@oxfordshire.gov.uk

The reference code for this apprenticeship is VAC1000320388.

Apply now

Closes on Monday 30 June 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply directly via Oxfordshire County Council's website.

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