Business Administrator Level 3 Apprenticeship
Elis UK Ltd
Birmingham (B21 8LE)
Closes in 21 days (Wednesday 4 June 2025 at 11:59pm)
Posted on 13 May 2025
Contents
Summary
A new and exciting opportunity has become available at Elis in Birmingham for individuals looking to kickstart their career through a Level 3 Business Administration Apprenticeship. This role offers hands-on experience in a dynamic and professional environment, providing valuable insight into the day-to-day operations of a successful business.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 8:30 am - 4:30pm.
37 hours 30 minutes a week
- Start date
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Tuesday 24 June 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Job Title: Business Administration Apprentice (Level 3)
Job Purpose:
To provide essential administrative support to the Textiles & ICS Commercial Office and team, while working towards a Level 3 Business Administration Apprenticeship qualification. The role involves maintaining accurate customer and contract records, supporting business operations, and developing professional workplace skills.
Key Responsibilities:
- Act as a first point of contact for the office, handling communication via telephone, email, and in person professionally and efficiently.
- Assist in processing contractual paperwork in line with company procedures and update internal systems (AX/SOL) accurately.
- Help generate and provide contractual reports for customers, including Framework clients.
- Support the team in processing supplier invoices and monitoring payments.
- Assist with the administration of fixed charge contracts and ensure correct data entry.
- Help raise manual invoices and credit notes on customer accounts as needed.
- Carry out general administrative tasks such as booking hotels, ordering stationery, and supporting invoice workflows.
- Learn to use and support the CRM system, including assisting with basic training for team members.
- Process documents for digital signatures using DocuSign.
- Support customer communications regarding pricing updates, helping to prepare notices and update records.
- Assist the Credit Control team with invoice follow-ups.
- Help with meeting and event organisation.
- Coordinate customer sample requests with the supply chain team.
- Support the team with ongoing business projects and other tasks as required.
Knowledge and Skills:
- Basic knowledge of Microsoft Office (Word, Excel, Outlook).
- Good written and verbal communication skills.
- Willingness to learn and develop new skills.
- Strong organisational skills and the ability to manage multiple tasks.
- A positive attitude and good attention to detail.
Education and Experience:
- No prior experience required.
- GCSEs 4 in English and Maths is typically expected.
- Full training will be provided as part of the Level 3 Business Administration apprenticeship.
Where you'll work
Elis UK
Park Lane
Handsworth
Birmingham
B21 8LE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HALESOWEN COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 4)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
About this company
Elis UK Limited is a leading provider of textile rental and laundry services across the United Kingdom, offering solutions such as workwear, linen, mats, washroom facilities, and industrial wipers. With a history dating back to 1928, the company operates under a circular economy model, emphasizing sustainability and resource efficiency. Elis UK serves a diverse range of sectors, including hospitality, healthcare, industry, and care homes, ensuring high standards of hygiene and compliance with industry regulations. Headquartered in Basingstoke, Hampshire, Elis UK is part of the international Elis Group, which operates in 30 countries and employs over 54,000 people worldwide
After this apprenticeship
After completing a Level 3 Business Administration apprenticeship with Elis, progression opportunities are promising. Apprentices often move into permanent administrative or coordinator roles within the company, gaining more responsibility and autonomy.
With experience, they may advance into supervisory or managerial positions, or choose to specialise in areas such as HR, finance, or operations. Elis supports continued professional development, making it possible to pursue higher-level apprenticeships or additional qualifications to further career growth within the organisation.
Ask a question
The contact for this apprenticeship is:
HALESOWEN COLLEGE
Tess Harris
tessharris@halesowen.ac.uk
01216027777
The reference code for this apprenticeship is VAC1000320377.
Apply now
Closes in 21 days (Wednesday 4 June 2025 at 11:59pm)
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