Learning Administration Apprentice

Summary

To support the Learning and Organisational Development function by coordinating training, access to learning and maintaining accurate learning records. First point of contact for people accessing e-learning or face to face training at Witherslack Group.

Wage

£16,500 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday - Friday, to cover shifts between 8:30am and 5.00pm, with our other Learning Administrator.

37 hours a week

Start date

Monday 2 June 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To support the Learning and Organisational Development function by coordinating training, access to learning and maintaining accurate learning records. This role is essential in helping the organisation enhance employee skills, drive engagement, and support professional growth

Responsible for:

This post will enable a suitable candidate to gain the opportunity to develop the right level of knowledge, experience and skills throughout their apprenticeship through:

Being the primary contact for Learning and Development, delivering friendly and efficient customer service both internally and externally
Scheduling and coordinating training calendars, planning training which fulfils the requirements outlined for specific job roles, considering regional requirements
Liaising with training providers, our travel booking partner and venues to coordinate training events, including identifying detailed requirements and communicating those to venue providers
Raising and receipting purchase orders and managing invoices
Using our Learning Management System (LMS), Learning Hub, to keep data accurate and up-to-date
Liaising with managers, senior admin and CPD officers to ensure new employees are booked onto Induction training quickly and efficiently ensuring a smooth and efficient training experience for all employees
Providing support and guidance to new employees accessing the LMS
Setting up new accounts and managing licenses on any e-learning platforms external to the group
Keeping delegate lists up to date, responding to queries from internal customers
Sending training invitation reminders and confirmation to employees to support attendance
Supporting smooth enrolment on the Apprenticeship Level 4/ Diploma level 3 for new joiners in Children’s homes and highlighting any issues to relevant parties
Ensuring that we are getting the best value from our suppliers, negotiating costs where appropriate
Printing and preparing training packs for internal trainers where required
Ensuring electronic training records reflect attendance, including uploading certificates where necessary
Inducting new CDP officers to ensure they are aware of their responsibilities, working closely with them and giving feedback as required
Producing accurate reports using training and apprenticeship data to meet stakeholder expectations
Identifying process improvements; reviewing the efficiency of Learning & Development processes
Reviewing evaluations and feedback from courses and highlighting issues
Commitment to equality, diversity and inclusion and providing an inclusive service
Taking on board any new requests which relate to L&OD activity

Where you'll work

Lupton Tower
Lupton
Carnforth
Lancashire
LA6 2PR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KENDAL COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
1 day a week will be spent at Kendal College

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade Grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Polite
problem solving

About this company

We are the highest Ofsted-rated provider in the country for special education and care. Our teams are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. For children with complex needs the level of care and education we provide must go above and beyond. That’s what drives us here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we’re proud to have a reputation for excellence and market leading OFSTED ratings. We are looking for a Recruitment Administrator to help us recruit the teams who make the difference, every day, in our schools and children’s homes.

http://www.witherslackgroup.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Full-time employment, progression within the group

Ask a question

The contact for this apprenticeship is:

KENDAL COLLEGE

Marie Leadbetter

marieleadbetter@gmail.com

07887 456402

The reference code for this apprenticeship is VAC1000320364.

Apply now

Closes in 16 days (Friday 30 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents