Information Communications Technician Apprentice

Norwich School

NORWICH (NR1 4DD)

Closes in 13 days (Wednesday 28 May 2025)

Posted on 14 May 2025

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Summary

The successful candidate will gain experience in providing IT support to both staff and pupils, helping them to use technology effectively in a modern, hybrid learning environment. We're committed to hiring a more diverse team so our staff reflect the diversity of our students - we encourage people from ethnic minority backgrounds to apply.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Information communications technician (level 3)
Hours
Hours of work are Monday to Friday 8am to 4:30pm, including one hour of unpaid break. Staff may also be required to work additional hours and Bank Holidays for school events and public events taking place on school premises.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering the telephone and assisting users
  • Responding to tickets on the Helpdesk
  • Assisting in the classroom 'live', to ensure teachers understand how to use resourses such as Teams and Class Notebook
  • Onboarding new users
  • Remote support using TeamViewer
  • Assistance with events and assemblies
  • Reprographics
  • Management of OSX devices 
  • Solving a variety of complex and intriguing problems that require a keen, enquiring and logical mind

Where you'll work

NORWICH SCHOOL
69-71A THE CLOSE
NORWICH
NR1 4DD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY COLLEGE NORWICH

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The training will take place at City College Norwich, Ipswich Road one day per week for the duration of the apprenticeship.  

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience
  • Maintain confidentiality

About this company

"At Norwich School, we are all about creating a warm and welcoming environment for our pupils and staff alike. We believe in fostering a culture of inclusion, love, and compassion because we know that’s what helps our pupils thrive academically, socially, and emotionally, and our teaching and support staff are dedicated to making sure every pupil feels valued, safe, and empowered. We are passionate about education as a lifelong journey and as an employer we are committed to supporting the professional growth of all our staff through continuous learning opportunities. From professional development and collaboration, to mentorship programs, we provide a space where dedicated colleagues can work together, reflect on best practices, and stay updated with the latest educational research and best practices. Join us at Norwich School, where we grow together and make a difference every day!" Sharon Coles - Head of HR

https://www.norwich-school.org.uk/ (opens in new tab)

Company benefits

Benefits of working at Norwich School include Pension Scheme; Private Health Insurance; Cycle to work scheme; Discount schemes; Free lunches; Mental Health support

After this apprenticeship

Continuation onto a Level 4 apprenticeship such as the Network Engineer, Cyber Security Technologist or Software Developer programs, or development at work or within the Digital sector.

Successful apprentices will also be eligible to apply for the BCS (British Computing Society) and RITTech (professional registration for IT Technicians) membership.

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE NORWICH

CCN Apprenticeships

apprenticeships@ccn.ac.uk

01603773365

The reference code for this apprenticeship is VAC1000320342.

Apply now

Closes in 13 days (Wednesday 28 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Completed application forms should be sent by email to HR at recruitment@norwich-school.org.uk by midnight on Tuesday 27 May 2025.