Customer Service/Sales Apprentice

Summary

Customer Service Level 2 Apprenticeship. Do you have good communications and written skills, have a positive approach, enjoy talking to people? You will be doing general administrative and clerical support in addition to other duties which include; Check and respond to emails Provide information to callers Greet persons entering service

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 9.00am - 5.30pm. 45 minute lunch break and 15 minute additional break.

37 hours 30 minutes a week

Start date

Monday 16 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The ability to operate a busy modern switchboard
An outstanding telephone manner
Be well presented, confident and approachable
Ability to problem solve
Data entry
Excellent communication, organisation and interpersonal skills
Excellent word processing skills
Good attention to detail
Check and respond to emails
Provide information to callers
Greet persons entering service
Deal with queries from the public
General administrative and clerical support
Tidy and maintain the reception area assist with activities held in the service
Using Outlook Email
Maintaining a friendly and professional atmosphere
Be able to handle pressure and multi task
Ad hoc duties
Meet and greet

Where you'll work

Regent House
Bath Avenue
Wolverhampton
WV1 4EG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
Delivery method TBC
Functional Skills level 2 English and maths, if required

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Our mission is to deliver the highest level of service to our clients whilst offering a complete cost effective security solution. We endeavour to provide a reliable service which is also complimented by our large resource backup.

After this apprenticeship

Full time employment or position
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship

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