Apprentice Income Specialist Officer

Summary

An exciting opportunity has arisen to work with other Income Specialists within the Income Management and Financial Inclusion Team (IMFIT). This is a two-year apprenticeship where from day 1 to the end of the 2 years, you will be given the training and skills needed to fulfil your role to become an Income Plus Specialist.

Wage

£19,180.80 a year

Check minimum wage rates (opens in new tab)

First Year £10.80

Training course

Housing and property management (level 3)

Hours

Monday - Friday (times to be confirmed).

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide support and advice to customers to maximise income and prioritise payments of rent
Take firm but fair recovery action to recover all unpaid rent from current and former tenants
Work in partnership to provide customers with advice and support to mitigate impacts on themselves and Housing Revenue Account (HRA) income collection
To provide specialist Incomes services to contribute to maximising income collection for the HRA
To represent Sheffield City Council in Court in legal possession proceedings for rent arrears
Supporting Management Team to develop procedures and systems and provide advice to Neighbourhood Teams and Business Support Officers
Use discretion where appropriate to provide an excellent service to customers supporting them to sustain their tenancy whilst maximising arrears recovery
Supports partnership working with teams within the housing and neighbourhood service and external stakeholders
Helps to achieve the transition from a compartmentalised housing management framework to a more holistic and joined-up approach to delivering services
Relies less on a ‘one size fits all’ approach, and which instead takes a more tailored and discretionary approach to delivering services
Recognises that all teams within the Service can and must make a significant and positive contribution to sustainable neighbourhoods and social inclusion

Where you'll work

Royds Mill
Windsor Street
Sheffield
S4 7WB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD CITY COUNCIL

Your training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
Problem Solving: Use a problem solving and flexible approach in their day to day duties.
Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Your training plan

You will be attending college once a week
College is located at CDC training, cricket inn road, manor lane, S2 1TR
You will be working towards a Level 3 Housing and Property Management Standard

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths & English (grade 4/C equivalent or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Sheffield City Council is the city council for the metropolitan borough of Sheffield in South Yorkshire, England. It consists of 84 councillors, elected to represent 28 wards, each with three councillors.

https://www.sheffield.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Opportunity to move into a full-time position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

SHEFFIELD CITY COUNCIL

Tariq

Tariq.Ali2@Sheffield.gov.uk

The reference code for this apprenticeship is VAC1000320287.

Apply now

Closes in 18 days (Sunday 1 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Click on search our job vacancies. It will redirect you to another page. In the job title type "apprentice" and search. It will bring up this apprenticeship role on the council website to which you can apply for online.

Cookies on Find an apprenticeship

Contents