Business Support Administrator Apprenticeship

Summary

Ground Solutions UK are looking to recruit an Apprentice Business Support Administrator. This is an exciting opportunity for somebody who would like a career in administration, business, or property management. Ground Solutions UK are Property Managing Agents who specialise in the management of apartment blocks, developments and open space.

Wage

£16,575 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday 8.30am – 5.00pm.

37 hours 30 minutes a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Communicating with residents via email and telephone.
Assisting with the preparation of service charge invoices.
Assisting with the full internal income collection procedure.
Assisting the Business Support Manager with projects relating to our Engage customer portal.
Dealing with general customer enquiries and responding promptly.
Ensuring information received or supplied always meets with GDPR.
Assisting with the preparation of letters and the franking of post.
The accurate updating and inputting of customer data and contact information.
Additional ad hoc duties may from time be determined by the Business Support Manager.

Where you'll work

UNIT A5
OPTIMUM BUSINESS PARK
OPTIMUM ROAD
SWADLINCOTE
DE11 0WT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE APPRENTICE ACADEMY LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Programme duration: 16 months.
This is delivered 100% online and sessions are delivered live, in real time using MS Teams and Zoom.
You will be expected to participate in a learning space provided in the office.
Typically learning is for one day per week.

Requirements

Desirable qualifications

GCSE in:

3 further passes in any subject (grade 4-9)
English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative

About this company

Ground Solutions UK Ltd is a growing and vibrant company consisting of friendly and approachable teams including accounts, property managers, a grounds maintenance division and cleaners. We are Property Managing Agents managing mainly residential blocks of apartments/houses, areas of open space and some commercial developments. Our ethos is to deliver a first-class customer service and to ensure properties are maintained to a standard we would be happy to live in ourselves.

http://www.groundsolutionsuk.com (opens in new tab)

Company benefits

Birthday off, free parking, Perkbox after successful probation, potential of up to 25 days' annual leave plus bank holidays.

After this apprenticeship

Any successful applicant that performs well during the apprenticeship period may be offered a permanent position with the potential opportunity to progress within the business.
You will have a highly transferable set of knowledge, skills and behaviours to enter many sectors.

Ask a question

The contact for this apprenticeship is:

GROUND SOLUTIONS UK LTD

Lucy Jones

lucy.jones@groundsolutionsuk.com

The reference code for this apprenticeship is VAC1000320240.

Apply now

Closes in 30 days (Friday 13 June 2025 at 11:59pm)

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