Customer Service Apprenticeship

Summary

TCS Geotechnics are looking for a new apprentice to join the team based in Wigan. This is an amazing opportunity to gain hands on experience while taking a career step in Customer Service.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

This role will be set at the apprentice minimum wage to begin, £7.55 per hour

Training course

Customer service specialist (level 3)

Hours

Monday - Friday, 8.00am - 5.00pm.

40 hours a week

Start date

Friday 20 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Creating Purchase orders for our transport suppliers
Ensuring correct costings are applied
Inputting of deliveries on to the relevant transport portals
Liaising with the warehouse team to ensure all orders are dispatched on the correct date / time
Transport Invoice Queries – when costs do not match, working with the administration department to correct or query them
Inputting sales orders as advised by the sales team
Understanding of margin / costings

Where you'll work

UNIT 2 & 5 TETBURY CLOSE
MARTLAND MILL BUSINESS PARK
WIGAN
WN5 0LA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

1ST2 ACHIEVE TRAINING LIMITED

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

A level 3 Customer Service qualification will be gained on successful completion taking approx. 15-18months. All training will take place at the workplace via tutor led monthly visits/sessions.

Requirements

Essential qualifications

GCSE in:

Maths & English and 3 other subjects (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Creative
Initiative

Other requirements

This is an office based role.

About this company

TCS Geotechnics are a leading provider of specialist geotechnical products for the construction and civil engineering industries. We have established a strong reputation across these sectors for fast and efficient service supporting merchant customers with high quality competitively priced products and systems. We provide a broad range of market leading geosynthetics and other geotechnical products and from our extensive stock we can offer next day delivery anywhere in the UK.

https://www.tcs-geotechnics.co.uk/ (opens in new tab)

After this apprenticeship

On successful completion of the apprenticeship, long term career prospects are available with the company.

Ask a question

The contact for this apprenticeship is: