Apprentice in Business Administration - Older Adult Psychiatry - Wolverhampton Locality – Find an apprenticeship

Summary

Your training will commence with Outpatients and the Memory Assessment Team based at Brooklands Parade Health Centre in Wolverhampton. As you grow and develop in the role, you will work at other sites within the Black Country within Mental Health Services to expose you to new environments and expand your knowledge, skills and experience.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

37.5HPW - 8:30 am to 4:30 pm or 9am to 5pm Monday to Friday.

37 hours 30 minutes a week

Start date

Thursday 7 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Produce documentation to a high standard and be committed to working as part of the team
Ability to take instructions and apply in practice
Competent computer user i.e. Microsoft applications such as Word, Excel and Outlook
Competent to process basic clerical tasks accurately
Operate office equipment to photocopy, scan and e-mail with training
Able to talk to clients in a professional manner and provide excellent customer service.
Being accurate and consistent and able to meet deadlines

You will be expected to undertake a wide variety of administrative tasks, working alongside existing teams of administrators. You will receive training, supervision and mentorship throughout the course of your apprenticeship. You will be expected at times to work at other sites across the Black Country as part of your development across operational and corporate services and may be required to undertake some work from home for part of your apprenticeship.

You will demonstrate good customer service skills working on Outpatient reception; dealing with the public and patients face to face and over the telephone.

You will be required to prepare appointment letters from templates, undertake copy typing and input data into the IT systems/patient database.

You will be answering telephone calls and dealing with patient or management queries, taking messages appropriately for the clinical teams and/or management team following internal processes and procedures.

You will need to demonstrate good keyboard skills and the ability to use Microsoft Office applications. You will be exposed to differing aspects of key roles within a welcoming team and will gain valuable insight into the diverse elements of a busy environment.

This apprenticeship will enable you to develop your knowledge and understanding of a administrative environment, whilst gaining invaluable practical work experience within the NHS.

Where you'll work

Brooklands Parade
Wolverhampton
WV1 2ND

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DUDLEY COLLEGE OF TECHNOLOGY

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Admin Level 3 Standard
End-point assessment
No day release to college, all training to be undertaken in the company

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide: Adult and older adult mental health services. Specialist learning disability services. Mental health services for children and young people. Community healthcare services for children, young people and families in Dudley. We are also the Lead Provider for mental health, learning disabilities and autism across the Black Country. As Lead Provider we work in partnership with health, social care, voluntary services and community organisations to collectively develop and deliver mental health, learning disability, and autism services that helps people to live their best lives as part of our Black Country community. The approach has a focus on prevention, health equity and inclusion. Our story Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Fixed Term contract for 18 months.

An opportunity to apply for roles within the Trust may be available upon completion.

Ask a question

The contact for this apprenticeship is:

DUDLEY COLLEGE OF TECHNOLOGY

Emma Southall

emma.southall@dudleycol.ac.uk

The reference code for this apprenticeship is VAC1000320124.

Apply now

Closes in 18 days (Tuesday 3 June 2025 at 11:59pm)

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Apprentice in Business Administration - Older Adult Psychiatry - Wolverhampton Locality

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