Business Support Apprentice

Summary

WRS is recruiting for an apprentice to join our growing support division based in our Altrincham head office. Working as part of the dynamic and multinational support team (HR, L&D, Marketing & Operations) supporting the entire team across the world. You will undertake a variety of day-to-day office and clerical tasks to support many divisions.

Wage

£15,015 a year

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Training course

Business administrator (level 3)

Hours

Monday-Friday, 9:00am - 5:00pm.

35 hours a week

Start date

Monday 7 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

With these responsibilities, this position plays a crucial role in WRS's growth and success:

Assisting the WRS team with their courier and post
Booking travel including trains, hotels, and flights
Managing the office milk and fruit delivery
Organising stationary deliveries and other ad hoc office supplies
Updating our internal company noticeboards around the office
Updating our internal KPI monitoring system
Ordering business cards
Desk set ups for new starters and other onboarding tasks for new starters
Co-ordinating events, including booking meeting rooms and ordering lunch
Facilities building checks
Support on global WRS internal projects incorporating ESG, employee initiatives and technology
Sales Lead Management / Dealing with incoming lead enquiries and directing to the appropriate consultant
Ensuring our colleagues have the tools to deliver their role well
Support the departments (HR, L&D, Marketing & Operations) with any ad-hoc duties
Other ad-hoc support.

Requirements:

Excellent people and relationship building skills are essential *
professional manner
Good organisational and administrative skills
The ability to work well in a team
Willing to learn and committed to continuous improvement
Competence in Microsoft Office

Where you'll work

249 Hamilton House
Church Street
Altrincham
WA14 4DR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TOTAL PEOPLE LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Standard
Completion of assignments
Professional discussions, reflective accounts and witness testimonies
Lead on a project to demonstrate knowledge, skills and behaviours

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Creative
Customer care skills
IT skills
Organisation skills

Other requirements

How will you get to work each day to ensure you arrive on time? What interests you in this role?

About this company

Recruitment Services

After this apprenticeship

Are you someone with a positive, can-do attitude who is ready to go the extra mile? Do you thrive in a team environment, demonstrating cooperation and a strong determination to succeed? You could have the chance to advance your career in HR, Learning & Development, Marketing, and Operations.

Ask a question

The contact for this apprenticeship is: