Business Administration Apprentice

Summary

In this role you will be providing vital administrative support across various work streams including Responsive Repairs, Voids, Priority Works Team, and Customer Engagement whilst working towards a level 3 Apprenticeship in Business Administration.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

We pay National Minimum Wage for age as opposed to the Apprenticeship Minimum Wage

Training course

Business administrator (level 3)

Hours

Monday to Friday, 08.00 - 17.00.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Administration Apprentice at Flagship Services, you will contribute to addressing the housing crisis by supporting the delivery of efficient and effective repairs and maintenance services. This role combines on-the-job learning with academic development through a Level 3 Apprenticeship in Business Administration.

The key responsibilities include:

Administrative support

Provide administrative support across multiple workstreams, including:

Responsive Repairs
Voids
Priority Works Team
Customer Engagement
Assist in planning and scheduling works to ensure timely service delivery

Customer and Stakeholder Liaison:

Communicate effectively with internal teams and external customers to coordinate services and resolve queries
Maintain a customer-focused approach in all interactions, ensuring a high standard of service

Systems and Data Management:

Update and maintain internal systems and records accurately and efficiently
Support the development, implementation, and improvement of administrative processes to enhance operational efficiency

Teamwork and Independence:

Work both independently and collaboratively within the operations team
Embrace the company’s culture of continuous improvement and contribute ideas for enhancing service delivery

Apprenticeship Commitment:

Participate fully in the Apprenticeship Programme, including attending college and completing all coursework and assignments to a high standard and on time
Continuously develop knowledge and skills relevant to business administration and the housing sector

Where you'll work

Flagship Services
Michael Chaplin House
Station Road
Dereham
NR19 1DA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY COLLEGE NORWICH

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

For the full apprenticeship, learners will complete:

Level 3 Business Administrator Apprenticeship Standard.
Level 2 Functional Skills in English.
Level 2 Functional Skills in Maths.

Apprentices must pass their Level 2 Functional Skills qualifications before they enter the gateway to the End Point Assessment (EPA).

For the End Point Assessment, apprentices will undertake a knowledge test, portfolio-based interview and project presentation.

Apprentices must attend college sessions once a week (term-time) at the Ipswich Road campus, located near Norwich city centre.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Follow detailed instructions

About this company

We build homes, let, improve, and maintain them. We don’t simply want to make a difference to our tenants and their communities – we want to solve the housing crisis too. To help us, we build homes for sale, reinvesting any profit we make where it’s needed most - we call it profit for purpose. By spending money wisely, improving relentlessly and working together in partnership with other businesses, housing associations and local authorities, we can fulfil our vision. As Flagship, we can make a difference, but together we can solve the housing crisis.

https://www.flagship-housing.co.uk/ (opens in new tab)

Company benefits

• Ongoing personal development and access to training through Flagship Academy. • 25 days’ annual leave • Eligibility for our pension scheme • Flagship Rewards membership – including cycle to work scheme, retailer discounts, gym memberships

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

A position may be available for the right candidate following successful completion of the apprenticeship, including ongoing personal development within the Operations Team. Access to training through Flagship Academy.

Ask a question

The contact for this apprenticeship is: