Apprentice Patient Advisor

Summary

Are you organised, approachable, and ready to make a real difference in people’s lives? As a Medical Receptionist, you’ll be the first point of contact for patients at our busy, supportive medical practice.

Wage

£14,976 a year

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Training course

Customer service practitioner (level 2)

Hours

Monday - 9:30 - 18:30 Tuesday - OFF Wednesday - 9:30 - 18:30 Thursday - 9:30 - 18:30 Friday - 9:30 - 18:30

36 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Welcoming patients and visitors to the practice in a polite and professional manner.
Answering telephone calls, dealing with patient queries, and signposting appropriately.
Managing patient registrations and updating personal information accurately.
Handling incoming and outgoing correspondence, including emails and post.
Supporting GPs, nurses, and other team members with administrative tasks as needed.
Processing repeat prescription requests in line with practice procedures.
Maintaining confidentiality and professionalism at all times.
Following data protection guidelines and adhering to NHS and practice policies.
Assisting with general housekeeping duties to ensure the reception area remains clean and welcoming.

Where you'll work

5 THELWALL LANE
WARRINGTON
WA4 1LJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WARRINGTON & VALE ROYAL COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Four days in the workplace and one day a week at Warrington & Vale Royal College (Warrington site).

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Friendly and approachable
Discreet and professional
Flexible and adaptable

Other requirements

This role involves spending long periods working at a computer and engaging directly with the general public throughout the day. A cheerful, calm, and approachable manner is essential, along with strong customer service skills and the ability to remain professional under pressure. A comfortable level of IT confidence is also important, as many tasks will involve using clinical systems and managing electronic records.

About this company

Latchford Medical Centre is a well-established GP surgery providing high-quality, patient-centred care to the local community. As the first point of contact for routine healthcare and preventative services, we play a vital role in supporting the ongoing health and wellbeing of our patients. Our dedicated team works collaboratively to deliver a wide range of services—from health checks and vaccinations to managing long-term conditions—with compassion, professionalism, and a strong focus on continuous improvement. As a Medical Receptionist, you will play a vital role in delivering high-quality care and a positive patient experience. You will be the first point of contact for patients, both in person and over the telephone, and will support the smooth day-to-day running of the practice. You will be working in a fast-paced environment where strong communication, attention to detail, and excellent customer service skills are essential. Full training will be provided, and you will be supported throughout your development in the role. As a Medical Receptionist Apprentice at Latchford Medical Centre, you will be the first point of contact for patients, providing a friendly and professional service both in person and over the phone. Your role will involve booking appointments, managing patient records, handling enquiries, and supporting the wider clinical and administrative team to ensure smooth day-to-day operations. This is a varied, rewarding role where you’ll gain valuable experience in primary care while working towards a recognised qualification.

Company benefits

As part of our team, you will be eligible for the NHS pension scheme. The role also includes four weeks of annual leave (pro rata) plus bank holidays, as well as access to Statutory Sick Pay (SSP) and Statutory Parental Pay (SPP).

After this apprenticeship

Upon successful completion of the apprenticeship, we will support you in securing a permanent role- either within our practice, if a suitable position is available, or by helping you explore opportunities elsewhere. This includes providing references, guidance with job applications, and career advice to support your next steps, whether within the NHS or beyond. Our aim is to ensure you leave the programme with valuable experience, confidence, and a strong foundation for your future career.

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